Zambia Red Cross Society
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3 months ago

Community Engagement and Accountability Assistant

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The Zambia Red Cross Society (ZRCS) is a Humanitarian Organization established in 1966 by an Act of Parliament CAP 307 of the laws of Zambia as an auxiliary institution that augments government efforts in developmental works and humanitarian assistance. ZRCS is part of the International Red Cross movement known as International Federation of the Red Cross and Red Crescent Societies (IFRC/RC

In line with its mandate, ZRCS works with various actors in collaboration with Government of Zambia in responding to both man-made and natural disasters. In order to build CEA understanding and capacity across the organization and to ensure CEA is integrated into the National Society strategy, ZRCS hereby invites applications from self-motivated, qualified and experienced individuals to fill the positions of Community Engagement and Accountability Assistant


The CEA assistant will lead/support efforts to institutionalize and strengthen community engagement and accountability within the Zambia Red Cross Society (ZRCS). Encompassing building CEA understanding and capacity across the ZRCS, integrating CEA into the National Society strategy, plans, policies, guidance, and tools, and managing/supporting the feedback and complaints mechanism. The CEA assistant will also work with departmental and Branch staff to integrate meaningful community participation, open and honest communication, and mechanisms to listen and act on feedback within programs and operations.

Reporting to: Community Engagement and Accountability Officer

Workplace: Headquarters-Lusaka with frequent travel to the field

Starting Date / Initial Contract Details: 1st May 2024 a renewable contract of 24 months

Key Responsibilities:

Support the Institutionalization of CEA within the National Society:

Help build the capacity of staff and volunteers to mainstream and implement CEA through training and briefings.

Help establish a CEA team within the National Society, including focal points for each branch.

Support the integration of CEA into the National Society strategy, plans, and policies.

Work with PMER colleagues to ensure CEA is included in plans and reports.

Help strengthen the national community feedback mechanism.

Help manage and establish the National Society’s community feedback mechanism.

Help Provide CEA Support and Guidance to Programs and Operations:

Train program and operations staff and volunteers on CEA.

Design programs with community involvement and input.

Share program information with communities and enable their participation.

Review and adjust programs based on community feedback and monitoring data.

Involve communities in program evaluations.

Help Support Integration of Community Engagement in Epidemic Response:

Train or brief epidemic response staff and volunteers on CEA and risk communication.

Capture community context and existing knowledge for effective risk communication.

Share accurate information about risks or behaviours through trusted sources.

Update information shared with communities based on community insights.

Work with communities to identify solutions to address challenges.


A university degree with three (3) years’ experience in the field of community engagement, community development, social and behaviour change communication, sociology, anthropology, health education, or relevant work experience


Three years’ experience in community engagement and accountability.

Experience in implementing CEA approaches.

Experience in behavior change or risk communication.

Experience in training and capacity building.

Experience in emergency response and assessments.

Knowledge and Skills:

Analytical skills for program improvement.

Interpersonal, communication, and networking skills.

Self-motivated with initiative.

Presentation, facilitation, and training skills.

Knowledge of gender and diversity issues.

Willingness to travel


Communication, facilitation, and listening skills.

Respect for diversity.


Learning and improvement.



Method of Application

Zambia Red Cross Volunteers who meet the above qualifications are encouraged to apply. Only short-listed candidates will be contacted.

To apply click on the link here. Closing date for receiving applications: 16th April 9, 2024

The Zambia Red Cross Society (ZRCS) unequivocally emphasize its commitment to a transparent and merit-based recruitment process. Our organization upholds the principles of fairness and equal opportunity, and we strongly discourage any individual or entity from making payments in exchange for job opportunities within the Zambia Red Cross Society. It is our firm policy to ensure that all our recruitment processes are free of charge, and any claim or request for payment should be considered fraudulent. Any financial transactions related to the recruitment process are unauthorized, and individuals engaging in such practices are not affiliated with Zambia Red Cross Society. We remain vigilant in safeguarding the integrity of our recruitment procedures and appreciate the cooperation of all stakeholders in maintaining a fair and transparent process. We encourage all potential applicants to rely on official communication channels and verify the authenticity of any information related to job opportunities with the Zambia Red Cross Society