Branch Manager

Division: Retail Banking

Department: Retail Banking

Essential Information:

To establish and maintain positive customer relationships, plan and deliver an effective marketing strategy and monitor the progress of new and existing products; as well as provide operational management support on a day-to-day basis

Reporting Relationships:

Functionally reports to the Head, Retail Banking

Job Duties:

1. Business Growth

Entrench growth by market dominance and market share multiplication

Ensure that the overall budget of the Business Office is met and surpassed

Keep up to date with business environment information with the objective of identifying business opportunities and maximizing them

Network with all potential clients in all relevant categories of own locality

2. Profitability Management

Overall owner of the P&L of the branch and hence managing resources optimally, both human and material to achieving sustainable profitability

Driving through the business segments within the branch to ensure maximization of coverage in own locality

Develop and manage strategies to increase the share of wallet of all types of customers within own locality

3. Branch Operations & Leadership

Own responsibility for the Business Office – Market Facing & Customer Service functions

Ensure effective Customer Service Delivery and Experience across all touchpoints in the branch

Responsible for brand and ambience management within the branch

Ensure that the Bank’s/ Regulatory Authorities’ policies and guidelines are complied with at all times

Direct and coach the branch team while instituting and driving a learning culture within the branch

Key Performance Indicators:

Budget – Financial KPIs

Core Values

Staff Attrition

Skills:

Ability to evaluate needs of customers, and determine what products or service would best serve those needs

Strong interpersonal and communications skills

Leadership

Negotiations

Proactive

Passion for business development and acquisition

Technology savvy

Job Requirements & Knowledge:

Credit and Marketing

In-depth knowledge of the business environment

Application requirements:

First degree with credit or better in any field including an acceptable professional qualification in Banking or Accountancy

Candidates must have a minimum of 5 credits on their Grade 12 results with Mathematics and English included.

Eight (8) years cognate experience, of which 6 must have been in the banking industry and at least 3 years retail banking experience in operations or marketing

Method of Application

United Bank for Africa is an equal opportunity employer. Interested candidates that meet the above job requirements should send their application in a single document comprising of detailed Curriculum Vitae, G12 and Degree. Only candidates that meet the position requirements need to apply.