Collections Officer

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Job Description

Recovers delinquent accounts, compiles and maintains basic credit information, prepares reports, obtains approval for refinancing and repossessions

Collect arrears and negotiate acceptable payment arrangements and settlements, in line with mandate

Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions

Carry out collections processes within mandate, meeting SLA targets and quality standards

Comply with governance in terms of legislative and audit requirements

Manage personal development to increase own skills and competencies

Job Details

Application Closing Date


All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

First National Bank Zambia Ltd (FNB) image
First National Bank Zambia Ltd (FNB)
Personal banking
Business banking
Corporate finance
Electronic payment systems
First National Bank Zambia (FNB) is a subsidiary of the South African banking group FirstRand Group, with operations in Botswana, Lesotho, Mozambique, Namibia and Swaziland. Established in 2009 in Zambia it offers a wide range of banking products, including cheque and savings accounts, personal and home loans, student loans, mortgage loans, business loans, credit and debit cards, vehicle finance, investments, online and mobile banking as well as corporate finance.