Operations Executive Partner and Customer Support

Operations Executive Partner and customer Support

DEPARTMENT : Marketing

VACANCY : Creative Design Executive

LEVEL : Senior Officer

LOCATION : Lusaka, HQ

JOB PURPOSE

To drive the enhancement of Airtel’ s visual identity through highly creative and innovative initiatives that stimulate the appeal to the customer. To also develop visual concepts and assets that cement the Airtel Brand Identity and contribute to the Airtel communications media pool.

CORE RESPONSIBILITIES ARE:

• Develop visually compelling designs for various marketing materials and projects.

• Support relevant marketing activities to enhance the visual identity of the brand across the country.

• Work within in-house briefs to translate conceptual ideas into tangible design solutions.

• Manage multiple design projects simultaneously, from concept to completion while meeting deadlines and maintaining quality standards.

• Prioritise tasks effectively based on project timelines, resource availability, and business priorities.

• Work closely with cross-functional teams, including but not limited to Airtel Business, Sales and Distribution, Airtel Money, and Human Resource to understand project requirements and objectives.

• Build strong relationships with internal and external stakeholders including agency, clients, partners, and vendors.

• Ensure consistent adherence to Brand Guidelines, Corporate Identity, and legal/regulatory requirements under guidance of the Head of Brand and Marketing communications and Head of Department.

• Seek opportunities to innovate and explore new design techniques, tools, and approaches to drive creative excellence and differentiation.

REQUIREMENTS

Educational Qualifications & Functional / Technical Skills

• Degree or Diploma in Marketing, Business Administration, Design, or any commercial discipline.

• Portfolio of previous work done.

• PowerPoint and Adobe Creative Cloud and media editing competency.

Relevant Experience:

• 2-3 Years working experience at Graphic/Creative management level.

• Proven working experience in Graphic Design.

• Demonstrable experience with visual communication principles.

• Highly creative with experience in converting briefs into visual assets.

• Experience with visual communication principles.

• Familiarity with User Interface design.

• Working knowledge of ad serving tools.

• Up to date with the latest trends and best practices in graphic design and measurement.

COMPETENCIES REQUIRED FOR THE POST

• Service oriented.

• Energetic and able to multitask and perform under tight deadlines.

• Planning & implementation of successful graphic assets.

• High personal standards and goal oriented.

• Excellent interpersonal skills.

• Excellent and effective communications skills, both orally and in writing.

• Customer Oriented.

• Good team player.

• Excellent quantitative and analytical skills.

• Ability to write clearly and effectively.

• Microsoft SharePoint knowledge a plus.