Product Analyst

DEPARTMENT : Airtel Business

VACANCY : Product Analyst

LEVEL : Officer

LOCATION : Lusaka, HQ

JOB PURPOSE

To provide support to the business by thoroughly understanding the Airtel Business product portfolio and their respective performance. Additionally, understanding and translating customer problems into workable solutions that meet the operational and strategic requirements of various customer segments.

CORE RESPONSIBILITIES ARE:

• Conduct comprehensive market research to identify trends, opportunities, and threats in the GSM and wider telecommunications sector.

• Analyse customer feedback, market data, and competitor strategies to inform product development and enhancements.

• Provide insights and input into developing business growth plans and roadmap for Airtel Business in support the Product and Services Planning and Forecasting process by providing information on usage and targets.

• Collaborate with the product management team to define product vision, strategy, and roadmaps based on market insights and business objectives.

• Work closely with Marketing and Networks team to guide product development from concept to launch, ensuring products meet market needs and quality standards.

• Monitor product performance against key metrics and objectives, identifying areas for improvement and optimization.

• Lead product testing, pilot studies, and other initiatives to refine product features and user experience.

• Act as a liaison between product management, sales, marketing, customer service, and technical teams to ensure cohesive product strategies and communication.

• Prepare and present regular product performance reports and insights to stakeholders, including senior management.

• Ensure all product initiatives comply with industry regulations and standards specific to the GSM and telecommunications sector.

REQUIREMENTS

Educational Qualifications & Functional / Technical Skills

• Bachelor’s degree in Business Administration, Marketing, Engineering or Finance.

Relevant Experience:

• Atleast 2 years’ of work experience.

• Financial acumen is an added advantage.

COMPETENCIES REQUIRED FOR THE POST

• Revenue and profit driven.

• Analytical and problems solving.

• Excellent communication and presentation skills.

• Networking and inter-personal skills.

• Enterprising and entrepreneurial.

• Global mindset.

• Teamwork and collaboration.

• Results oriented.

• Consulting, Facilitation and Selling skills.

• Project Management.

• Training skills.

• Strong Negotiation skills and assertiveness.

Airtel is an Equal Opportunity Employer and is non-discriminatory on the basis of race, gender, disability, ethnic grouping.

Please note that due to the high volume of applications received, only shortlisted candidates will be contacted.