Enterprise Operations Support Engineers

Enterprise Operations support Engineers

DEPARTMENT : Network

VACANCY : Enterprise Operations Support Engineer

LEVEL : Coordinator

LOCATION : Lusaka

Contract Duration : 1 year

JOB PURPOSE

To ensure in a 24/7 schedule the highest achievable service availability through proactively performing correct network fault detection, advanced first line fault remedial action, intermediate parameter configuration to clear quality of service issues and escalation to correct internal and external groups on timely basis.

CORE RESPONSIBILITIES ARE:

• Timely and accurate escalation of faults/degraded service to 2nd Line support and field operations as appropriate.

• Completing shift handovers to Network Operations Center engineer taking over the next shift, including any observations of degraded network performance.

• Coordinating and assisting field operations engineers during new circuit delivery, preventive & curative maintenance e.g., dispatch to site for fault resolution, alarm testing.

• Control access to Base Transceiver Station sites with change/ incident management process.

• Accurate reporting capturing all basic information as per template such as event start time, event end time, Reason for Outage and resolution.

• Communication of network faults (Planned & unplanned) to stakeholders (3rd parties, customer care, enterprise CRM) with expected restoration time (ETR), as well as of event closure through emails and Short Messaging System notifications.

• Control access to BTS sites with change/ incident management process.

REQUIREMENTS

Educational Qualifications & Functional / Technical Skills

• Bachelor’s degree/diploma in IT or degree in Telecommunications, Electrical, Electronics engineering or its equivalent with a bias in telecommunications or data Communications.

• Basic understanding of microwave, fiber, IPRAN (Internet Protocol Radio Access Network) network segments and nodes for the purposes of fault diagnosis and 1st line remedial action.

• Professional qualifications such as CCNA will be an added advantage.

Relevant Experience:

• Proven sales or customer service experience

• Door – Door sales experience

COMPETENCIES REQUIRED FOR THE POST:

• In-depth understanding of wireless & fibre telecommunications gained from at least 3 years’ experience in a highly interactive environment, experience in reporting intermediate first line diagnosis and remedial, interpersonal relationship, experience of at least 3 years in an IT or telecommunications environment.

• In-depth understanding of operation and configuration of telecommunications Operations and Maintenance and Network Management Systems.

• In-depth understanding of telecommunications standards.

COMPETENCIES REQUIRED:

• Able to operate in a performance driven organization

• Good organizational and teamwork skills

• Self-motivated, enthusiastic, energetic

• Attention to detail

• Confident, assertive with good negotiation skills

• Excellent time Management Skills

• Customer-centric

Method of Application

Suitable candidates requested to apply by sending through their CV’s.

Airtel is an Equal Opportunity Employer and is non-discriminatory on the basis of race, gender, disability, ethnic grouping.

Please note that due to the high volume of applications received, only shortlisted candidates will be contacted.

CLOSING DATE: