TopFloor Zambia
TopFloor Zambia
Posted Job
3 months ago

Account Manager

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Our client, in the IT Services and Consulting, is seeking an experienced Account

Manager to join their team. As an Account Manager, you will be responsible for

building and maintaining relationships with key clients in the mining belt of Zambia and Central Africa, driving sales growth and ensuring customer satisfaction.

Key Responsibilities

Serve as the main point of contact for assigned key accounts.

Develop and maintain strong relationships with clients to understand their

business needs and objectives.

Create and implement account plans to drive sales growth and achieve

revenue targets.

Provide timely and accurate responses to client queries and concerns.

Conduct product awareness sessions and facilitate troubleshooting efforts with customers.

Collaborate with internal teams to ensure successful delivery of products and services to clients.

Identify opportunities for upselling and cross-selling to increase account

revenue for the service and product.

Monitor market trends and competitor activities to stay informed and identify potential business opportunities.

Prepare regular sales reports and provide insights and recommendations for improvement.

Desired Skills and Qualifications

Bachelor’s degree in Business, Marketing, or a related field.

At least 2 years proven experience as an Account Manager or relevant role, preferably in the technology industry.

Strong communication and negotiation skills.

Excellent relationship-building abilities.

Knowledge of the mining industry and the general procurement process.

Results-driven, strong sense of empathy and customer-focused mindset.

Proficient in MS Office and CRM software.

Strong focus on achieving specific results.

TopFloor Zambia image
TopFloor Zambia
Human Resource Recruitment and Selection
Human Resource Consulting
Human Resource Administration and Payroll Outsourcing
Human Resource Development
Founded in 2011, TopFloor Zambia provides solutions for the development and enhancement of human capital, through their Training and Development service, HR Consulting service, Recruitment service and HR Administration as well as Payroll Outsourcing service. The company pays particular attention to your unique HR needs and create customised solutions that address these needs and drive measurable, bottom-line performance. With a network of world-class thought leaders and a thorough understanding of the best HR practices, TopFloor has the right blend of service elements that keeps you on top of all things HR!