Kafunta Safaris
Kafunta Safaris
Posted Job
about 1 month ago

Lodge Manager

We are looking for an experienced and passionate Lodge Managerto join our team and contribute to our guests’ unforgettable experience.

The Lodge Manager is responsible for all front-of-house operations of Kafunta River Lodge, provides leadership to staff, maintains lodge facilities while paying attention to details, and delivers a high level of hospitality by meeting the company’s standards and exceeding guest expectations.

The Lodge Manager reports to the Operations Manager and takes a leading role in the front-of-house operations while working closely with the rest of the managing team, which includes the owners/directors, the Operations Manager (general operations, HR, finance & public relations), Food & Beverage Manager, Maintenance Manager (general maintenance and vehicle workshop), Bush Camp Operations Manager and Safari Manager.

Key Responsibilities’:

Providing a welcoming environment for guests and high standards of services

Maintaining smooth lodge operations and providing leadership to staff (housekeeping and bar/restaurant staff)

Creating a personalized guest experience and paying attention to details

Hosting and handling guest requests and billing

Managing budget and operational costs, supervising stock control

Planning logistics, activities, guest transfers, rooming, etc

Working closely with the F&B team

Liaising with the reservation team and manipulating the PMS/booking system

Managing safari guides and ensuring high achievements

Liaising with the bush camps for operational matters

Monthly reporting

Assisting with marketing, handling agent fam trips and site inspection

Experience & Requirements:

Diploma or degree in Hospitality or Management

Minimum 5 years experience as Lodge Manager in the safari industry

Previous experience working with international guests

Accustomed to bush and wildlife environment

Customer Service: highly professional, passionate, presentable and friendly, hands-on approach

Management: strong team leader, hard-working, highly organized, multi-tasking

Communication: excellent spoken and written skills, in English (other languages are a plus)

Financial: good organizational and planning skills

Decision Making: confident, adaptable, able to work under pressure and long hours

Computer: computer literate and familiar with property management systems

Job & Company Details:

Start Date: latest for April 1st 2024

Contract: permanent

Salary: negotiable

Accommodation: live-in

Kafunta Safaris is located in Zambia, at the edge of South Luangwa National Park. The main operational base is Kafunta River Lodge (10 guestrooms plus the Sunset House with 3 bedrooms). The company also operates Three Rivers Camp and Island Bush Camp both with 5 guestrooms.

Application deadline
1 Apr 15:00
Kafunta Safaris image
With five bush chalets, the Kafunta Island Bush Camp offers untouched wilderness and walking safaris in the heart of South Luangwa National Park. It is an authentic safari camp set under the cool shade of old mahogany trees on the banks of the Luangwa River. Kafunta River Lodge combines all the essentials for a great safari. Each of the eight luxury private chalets and the main lounge and dining area overlook the game rich flood plain. Beyond the plain is the Luangwa River and one of the best game viewing areas.