Livingstone's Adventure
Livingstone's Adventure
Posted Job
about 1 month ago

Reservations Consultant

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Reservations Consultant

Livingstone’s adventure is looking for a detail-oriented reservations consultant who will deliver excellent customer service and assist our customers with their booking needs. The ideal candidate is creative, professional, and has good knowledge of industrial standards.

Livingstone’s adventure offers a convenient one stop booking facility for the most popular Livingstone activities. We allow Africa’s natural wonder to be experienced the way the first explorers must have seen them. Itineraries are customized according to visitor interests, with emphasis on the pristine wilderness, great river wildlife and superb birding.

Position: Reservations Consultant

Location: Livingstone, Zambia.

Job purpose

1. You are responsible for the day-to-day operations of reservations

2. You are responsible for taking bookings from agents.

3. You must ensure booking status is constantly up to date.

4. Your priority must be customer satisfaction.

5. You are responsible for the office equipment and other facilities in the office at all times.

6. You are responsible for the group requirement, specials request, educations, and site inspections.

7. You are responsible for the Manual Reservations of reservations.

Requirements

Great communication skills.

Customer orientation.

Must be professional, ethical, and have a positive attitude.

Impressive time management and organizational skills.

Must provide great customer service and product knowledge.

Must have great interpersonal skills, patience and a listening ear.

Must have the ability to maintain accurate records about customer bookings, payments and any additional information.

Qualifications and skills

Grade 12 certificate.

Diploma/Degree in hotel management, travel and tourism or equivalent.

2-3 years’ experience in the hotel or hospitality industry.

Proven experience in customer service or public relations will be an added advantage.

Proficient in computer use for scheduling reservations and record keeping.

Awareness of industry standards.

Method of Application

All applications should be addressed to the undersigned not later than Thursday 11th January.

Applicants are encouraged to apply via email or bring their applications to the address below.

The Human Resource Department,

Livingstone’s Adventure Ltd,

P.O. Box 60971 Livingstone, Zambia

Fax: +260-211-251-342

e-mail: hr@livingstonesadveture.com

Livingstone residents are encouraged to apply.

Application deadline
11 Jan 15:00
Livingstone's Adventure image
Livingstone's Adventure
Livingstone
Luxury cruises
Victoria Falls river safaris
Fishing
Horse back trails and carriage rides
Zambezi canoe trips and water taxi
Microlight and ultralight flights
Helicopter flights
Quad bike trails
Bundu rafting
Livingstone's Adventure is a one-stop tourist adventure destination and booking facility for activities and things to do in Livingstone. Experience Zambia's abundant wildlife and scenic views, and choose from river cruises and safaris, canoeing, white water rafting, helicopter and microlight flights, quad bikes, horse-riding, and horse-drawn carriage rides. Livingstone is considered the tourist capital of Zambia, but it has also become the region's adventure capital. A wide variety of world-class activities are on offer.