Airtel Zambia
Airtel Zambia
Posted Job
6 months ago

Lead – Credit Control

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Lead – Credit Control

DEPARTMENT : Customer Experience

VACANCY : Lead – Credit Control

LEVEL : Assistant Manager

LOCATION : Lusaka, Zambia


To manage credit risk of Enterprise Business customers, customer onboarding and billing processes to mitigate financial risk as well as delivery of business KPIs including financials, strategic projects, revenue generation, process compliance and process improvement.


• Billing Assurance of Enterprise customers to achieve maximum revenue.

• Owning the process of activation, migration and deployment of service once sales process has been concluded.

• End-to-End adherence to the Dunning and Order to Bill Policies.

• Managing the end-to-end Handset Bundled Offer (HBO) process, and ensuring reconciliations are conducted monthly.

• Maintaining an up-to-date contracts and HBO trackers.

• Credit Assessment of prospect and existing post-paid customers to ascertain creditworthiness.

• Working with cross-functional teams and partners for process changes and other initiatives for enhancing customer experience.

• Ensuring Relationship Managers and Credit Controller allocated accounts are mapped to a Key Account Manager.

• Reducing customer complaints by ensuring all customer requests are handled in a timely manner.

• Daily, weekly, monthly MIS reporting for Key Performance Indicator/Group reporting.


Educational Qualifications & Functional / Technical Skills

• A Bachelor’s degree or equivalent, preferably in a business/IT related field and/or other related work experience.

• Ability to research, analyze and interpret complex information.

• Good Analytical skills.

• Good Presentation and Interpersonal skills.

• Sound knowledge of Microsoft Office Packages (MS Excel, MS Word, Power-point).

Relevant Experience:

• Preferably a minimum of 2-3 years’ work experience in a similar role.

• Strong background in customer acquisition, re-engagement and retention strategies.

• Credit Risk Management.

• Ability to operate in a performance driven organization.

• Ability to handle and prioritize multiple projects simultaneously.


• Business awareness, analytical skills and problem solving skills.

• Good knowledge of customer service performance standards, procedures and practices.

• Sound knowledge of Airtel products and services.

• Excellent and effective communications skills, both oral and written.

• Personal Organisation.

Application deadline
15 Dec 15:00
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Operating in 20 countries across Asia and Africa including Zambia, this company covers every district and offers a wide variety of tariffs and value added services to meet the needs of individuals and businesses. Their services encompass telecommunications and IT, electronic payment systems, mobile business solutions and phones and accessories.