– Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates fares and actively issue online tickets and sell related products by identifying customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products. Ensure quality standards are achieved for all customer interactions. – Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time. – Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, Dubai stopovers, hotel bookings and upgraded fares. – Support Travel Agents by assisting them with their general enquiries. – Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline. – Keep abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained. – Support the Customer Sales & Service Officer on closing the end of day sales and banking monies received and various other administration duties.
Qualifications & Experience
— Minimum of two years’ experience in the airline / trade industry – Excellent knowledge of Reservations and Ticketing activities – Proficient knowledge of Microsoft Office applications – Excellent interpersonal skills and a pleasant, outgoing personality – Excellent customer service skills Applicants must have the legal right to live and work in Zambia. The Company will not assist in obtaining visas/work permits.
Salary & Benefits
We offer our employee’s competitive remuneration packages, attractive travel benefits, and career development supported by multi-million dollar training facilities in Dubai, and e-Learning programmes for those seeking a long-term future in the Company.