Shakespeare Court
Shakespeare Court
Posted Job
6 months ago

Senior Receptionist

Job Description

An established Hospitality Organisation located near Crossroads, Kabulonga, Lusaka, Zambia seeks the services of a well qualified Receptionist Administrator.


  • Man Reception
  • Perform your own administrative duties to a high standard under your own motivation
  • Provide administrative support to the team
  • Running our online booking system
  • Check in/out guests courteously and efficiently
  • Process all payments
  • Handle guest complaints with diplomacy
  • Deal with reservation calls
  • Process records
  • Follow up on enquiries


  • Professional attitude and appearance
  • Proactive and Innovative
  • Organised
  • Hard-working
  • Self-motivated
  • Good team working skills
  • Positive attitude
  • Excellent oral and written skills
  • Ability to multitask
  • Good computer knowledge specifically pertaining to Hotel Bookings/ Property Management Software
  • Accurate mathematical calculations
  • Must be willing to work weekends, public holidays and shifts


  • Must have grade 12
  • Must have Hospitality and Front Office experience in a similar role
  • Tertiary Hospitality Qualification would be an advantage, but is not essential
  • International experience would be a particular advantage, but is not essential
  • You must have 3 or more years work experience

Method of Application

Send an email with the header:

‘your name’

e.g. Jane Banda.

Copy the questions into an email and answer the following questions only. There should be NO introduction and NO sign off. If you ignore this request you are unlikely to get the job.

1 Why do you want to work at our organisation and what is it about this role that attracts you? Answer in 220-250 words.

2 What relevant skills and experience do you have that means you will excel in this role? Answer in 220-250 words.

3 Describe a situation where you were dealing with a dissatisfied customer. What did you do to resolve the situation? Answer in 220-250 words.

4 Describe your ethical and/or religious approach to life, money and work. Answer in 220-250 words. 5 Please list the Hospitality / Hotel booking systems and software you have worked with during your career 6 What area of the city do you live in, how will you get to and from work and how much will it cost you per day?

Please attach only 1 document, your CV, which should have the file name:

‘Your name CV’.

e.g. Jane Banda CV

Shakespeare Court image
Shakespeare Court
Shakespeare Court provides a range of different beautiful Lusaka apartment options within a secure and relaxed community and you are welcome to stay at Shakespeare Court as long as you like. With fully fitted kitchens, bed linen, towels, WiFi internet, satellite TV and Crossroads Shopping Mall two minutes' walk away, just bring your suitcase, move in and start living! And if you want to loose weight, build muscle, tone up or improve stamina, try the Shakespeare Fitness Club.