Head SME

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Head of SME

Are you a dynamic leader with a passion for driving business growth and implementing transformative changes? We are seeking a highly motivated and experienced Head of SME to oversee our systems transformation initiatives, lead sales generation efforts, and drive customer retention strategies within our organization.


  • Develop and execute a strategic roadmap for transforming SME systems, ensuring seamless integration and optimization of processes.
  • Drive sales generation activities, including market analysis, customer acquisition strategies, and relationship-building to expand our SME client base.
  • Implement effective customer retention strategies, including personalized engagement initiatives, loyalty programs, and targeted communication campaigns.
  • Collaborate with cross-functional teams to identify and implement system enhancements that improve operational efficiency, data analysis, and customer experiences.
  • Lead and inspire a team of professionals, providing guidance, mentorship, and fostering a culture of innovation, collaboration, and continuous improvement.
  • Stay updated on industry trends, competitive landscape, and emerging technologies to drive innovation and maintain a competitive edge.


  • Bachelor’s degree in Business Administration, Project Management, Information Technology, or a related field. A master’s degree is a plus.
  • Proven experience in a senior role focused on SME operations, system changes, digital onboarding, sales generation, and customer retention.
  • Strong understanding of SME operations, digital onboarding processes, sales strategies, customer relationship management, and customer experience best practices.
  • Demonstrated experience in leading and managing complex system change projects and digital initiatives within the SME segment.
  • Excellent project management skills, including the ability to prioritize tasks, manage resources, and deliver results within defined timelines for SMEs.
  • Proficient in change management methodologies, digital marketing techniques, and CRM platforms, with a focus on SMEs.
  • Strong analytical and problem-solving skills, with the ability to gather and interpret data to drive informed decision-making for digital onboarding, sales generation, and customer retention within the SME segment.
  • Exceptional communication and interpersonal skills, with the ability to build relationships, negotiate effectively, and collaborate with diverse stakeholders, including SME owners and executives.
  • Proactive mindset, with a strong sense of ownership, accountability, and a drive for continuous improvement in system changes, sales generation, and customer retention through digital transformation within the SME segment.