Customer Service Import Officer

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We are hiring!

Our client in the transport freight and logistics business is looking for a Customer Service Import Officer.


Customer Service

Handle exceptions with customers and get approvals from top management;

Customer requests and complaints;

Disputes and provide appropriate solutions and alternatives;

Coordinate with related internal teams and follow up to ensure resolution

Import Management

  • Prepare the vessel files with all relevant documents
  • Invoicing
  • D&D invoicing
  • Perform the D&D cleaning on daily basis (TBI – to be invoiced).
  • Update NOA & invoicing contacts in Lara
  • Release Cargo after collecting all the documents and payment approved by AR team in Nova
  • Monitor the Idle full and follow up
  • If missing information contact relevant parties (Consignees)
  • If missing information contact relevant parties (Bookers, Logistics, T/S desks…)
  • Manage Transport Delays & Inform Customers
  • Monitor Transport Status and Quality
  • Manage Transport Extra Costs Ensure Costs to be rebilled are correctly rebilled
  • Coordinate delivery to customers premises
  • Intermodal

  • Send reminders to consignees on weekly basis for their idle imports TBLs pending at POD
  • Ensure that all documentation related to idle import TBL are dully sent to POD Agency on time
  • Check on weekly basis on the green lights sent


  • Update consignee with tracking information following the updates received from the transporter.
  • Request from and collect all extra charges including port storage and not release cargo until collection


Ensure all invoices are generated on time and send to all customers;

Shipments are released after payments;


Customer satisfaction

  • TBI file – Target
  • KPI – SD20 – % of Invoice Accuracy – FREIGHT -Target 95%
  • KPI – SD17 – % of collect charges invoiced on time Target 90%
  • SD19 – % of Invoice Accuracy – FREIGHT Target 95 %
  • Timely provision of documentation
  • Close follow up to reduce errors/losses margin of error 1%


Application deadline
15 Nov 15:00
Precision Recruitment International image
Precision Recruitment International (PRI) is a privately owned recruitment company with offices in Zambia, Zimbabwe (HQ) and Mozambique. It has positioned itself to provide high quality recruitment services by acquiring the best possible prospects and placements. It does this by pro-actively building relationships with people in developing industries in the various regional countries. PRI uses a wide range of techniques that include specified 'search and selection' methods and contingent-based recruitment techniques.