Liseli Lodge
Liseli Lodge
Posted Job
6 months ago

Front Office & Reception - Mongu

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REPORTS TO: FOOD & BEVERAGE MANAGER

JOB SUMMARY:

We are looking for a customer-oriented Front Office & Receptionist to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guest services. A combination of a pleasant personality with a dynamic professional attitude to be a part of our front office team. Our ideal candidate is one who is able to deal efficiently with complaints and has a solid customer service approach. Ultimately, the candidate should be able to ensure our front desk provides professional and friendly service to all our customers.

DUTIES AND RESPONSIBILITIES:

  • Conducting regular inspections of the front office to determine whether proper standards of hygiene and sanitation are maintained.
  • Develop strategies for improving our customer’s experience.
  • Reviewing Customer surveys to develop and implement ways to improve customer service.
  • Resolving customer complaints in a professional manner.
  • Welcome guests and visitors to the front lobby of the facility, record their information and assist them to choose a room or rooms based on their needs.
  • Answer incoming telephone calls, manage inquiries, and provide information.
  • Preparing periodic reconciliations.
  • Assist with general administrative duties such as filing, data entry, and document preparation.
  • Manage the calendar and coordinate meetings, appointments, and events.
  • Collaborate with various departments to ensure seamless communication and efficient operations.
  • Ensure customer satisfaction.
  • Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and/or service staff.
  • Respond to customer needs and requests in a timely manner.
  • Manage incoming and outgoing mails and faxes.
  • Collect the guest’s payment using either credit/debits cards, cash or checking account information for rooms at the end of each stay and ask for a room deposit when necessary.
  • Settle the facility register at the end of each shift or day by counting the Cash at Hand as well as the Safe, printing receipts and running financial activity reports.
  • Ensure that extra services ordered by the guests, such as alcoholic drinks, entertainment and food, are properly accounted for and charged on the final bill.
  • Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned or repaired in preparation for a new guest.
  • Keep the hotel lobby area inviting and clean at all times by working hand in hand with Housekeeping

REQUISITES:

  • A Good standard of spoken and written English;
  • Critical thinker and problem-solving skill;
  • Team player;
  • Good time-management skills;
  • Great interpersonal and communication skills.
  • Exceptional organizational skills, with the ability to prioritize tasks and work independently.
  • Strong attention to detail and problem-solving abilities.
  • A friendly and professional demeanor, with excellent interpersonal skills.

QUALIFICATIONS:

  • Full Grade twelve Certificate;
  • A minimum of a Diploma in Business Administration, Office Management, Certificate in General hospitality, Hospitality management (Diploma shall be an added advantage).or a related field.
  • Excellent written and verbal communication skills in English.
  • Proficient in the use of Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) and Microsoft Teams.

REQUIRED EXPERIENCE:

• 3 years’ experience in a receptionist or administrative role, including experience in petty cash bookkeeping or similar role and worked in a fast-paced restaurant, five star experience will be an added advantage.

Email your application, CV and credentials to The Human Resource at

Only shortlisted candidates will be contacted.

Application deadline
20 Nov 15:00
Liseli Lodge image
Liseli Lodge
Mongu
Conference venue
Restaurant & Bar
Lodge
Liseli Lodge is a popular tourist destination located in the Western Province of Zambia, near the town of Mongu. The lodge offers comfortable accommodation in a serene and peaceful environment, making it an ideal location for a relaxing getaway. The lodge features a range of facilities, including spacious rooms and suites, a swimming pool, a restaurant, and a bar. Guests can enjoy a variety of activities such as bird watching, fishing, boating, and exploring the nearby Barotse Floodplains. Liseli Lodge is also close to some of the region's major attractions, including the Lealui Palace, the Kuomboka Festival, and the Mongu-Kalabo Road.