MTN Zambia
MTN Zambia
Posted Job
7 months ago

Key Account Manager

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The ideal candidate is a passionate, self-motivated, and detail-oriented team player who is committed to the success of our customers. You will focus on growing and developing existing clients, as well as generating new business by identifying, implementing and executing new strategies.


  • Operate as the primary point of contact for key account stakeholders;
  • Develop a trusted advisory relationship with accounts, customer stakeholders and internal partners;
  • Prepare and guarantee monthly, quarterly and annual sales forecasts ;
  • Provide inputs for the development of the MTN SME universe;
  • Assess product and service needs and within and outside our value proposition for Enterprise clients. Provides input in the process of developing relevant solutions that answer to client needs;
  • Maintain client file by filing all relevant documentation;
  • Process provisioning through the Sales Support, for products and services for client’s portfolio;
  • Conduct education sessions for clients on portfolio to ensure that clients understand and optimize the use of new solutions;
  • Interact regularly with clients and partners to ensure that a high level on-going technical support post implementation of solutions and the resolution of billing and other issues that may arise within agreed SLA.
  • Escalates issues beyond their authority to resolve to ensure that products and services continues to meet client expectations.
  • Develop and maintain good business relationships with clients and partners which enables us to quickly and amicably resolve client challenges, enhance goodwill and loyalty and increase the chances of additional business;
  • Deliver on agreed Sales targets;
  • Continuous monitor sales agents’ performance based on agreed target and service standards and ensure to keep all agents accountable through predicable agreed reports;
  • Apply MTN Enterprise policies and principles appropriately in all acquisition and retention activities;
  • Ensure that client meet their payment obligations on a timely basis. Ensures, in liaison with the Credit team that all accounts in their area are sitting within the allowable credit period.
  • Stay abreast of developments in areas of expertise and performs to the highest ethical and professional standards.
  • Carry out any related duties that will enhance the mission of the job;
  • Grow revenue portfolio through crisscross-sell upsell.


  • Bachelor’s degree or equivalent experience in Business
  • Minimum of 3 years’ experience and 2 years’ experience in a large organization telecommunications experience will be added advantage
  • A high technical knowledge of sales
  • Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
  • Excellent written and verbal communication skills.

Women are strongly encouraged to apply!

Hand delivered applications will not be accepted and closing date for accepting applications is 24/10/2023.Note: that only shortlisted candidates will be contacted.

MTN Zambia image
MTN Zambia
Mobile voice and text
Mobile business services
Phones & Accessories
Mobile money
This company started operating in Zambia in 2005 and has grown to become one of the major telecommunications companies covering all the provinces. MTN Zambia offers a quality network with a dynamic tariff billing system that caters for personal and business subscribers. The company provides an extensive range of services that includes but not limited to voice, data, wireless internet and money transfer. MTN Zambia also offers shops that stock phones and accessories.