Multi Skilled Consultant-4

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Job Description

To provide a relief function for Teller, Collections Consultants and Cash Migration Official in an efficient and effective manner to ensure the smooth running of functional areas

  • Achieve net profit growth for business
  • Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
  • Engage with the customers in a professional way as specified in the service standards
  • Ensure customer’s needs and expectations are understood and solutions provided
  • Deal with customer complaints, relating to collection activities and ensure that it is resolved to the satisfaction of the customer
  • Convert identified leads into successful sales
  • Achieve individual targets as set according to appropriate business area or sales plan
  • Manage performance standards for the relief role(s) in Telling, Service, Sales or Administration
  • Approve, validate, verify, check and authorise Frontline activities
  • Comply with governance in terms of legislative and audit requirements
  • Track, control and influencesales activities with the specific aim to increase sales efficiencies

Job Details

Application Closing Date

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

First National Bank Zambia Ltd (FNB) image
First National Bank Zambia Ltd (FNB)
Lusaka
Personal banking
Business banking
Corporate finance
Investment
Mortgages
Loans
Electronic payment systems
First National Bank Zambia (FNB) is a subsidiary of the South African banking group FirstRand Group, with operations in Botswana, Lesotho, Mozambique, Namibia and Swaziland. Established in 2009 in Zambia it offers a wide range of banking products, including cheque and savings accounts, personal and home loans, student loans, mortgage loans, business loans, credit and debit cards, vehicle finance, investments, online and mobile banking as well as corporate finance.