Job Description

Job objective

To manage cash and cheque transactions and to maintain good service delivery at teller points

Duties & Responsibilities

  • Ensure prompt and efficient payment and posting of all cash and cheque transactions
  • Ensure proper balancing on a daily basis
  • Oversees responsibility for service delivery at teller points
  • Cross selling of bank products
  • Any other duties as assigned by the Cash Officer/Customer Service Manager

Minimum Education Qualifications

  • Minimum of a Diploma in Banking and Finance or any 2-year business Diploma from a recognized learning institution.
  • Full grade Twelve school certificate with Five (5) credits or better, including Mathematics and English.

Required Work Experience;

Minimum requisite experience – 1-year relevant work experience.

Key Performance Indicators;

  • Turnaround time
  • Customer delivery service index
  • Amount of revenue accrued through processing of customer transactions
  • Number of error transactions
  • Number of shortages and overages
  • Required Key Skills & Knowledge;
  • Banking operations, policies and procedures
  • Basic Accounting
  • Banking products/services
  • Major Zambian languages
  • Customer service relationship
  • Must have a professional disposition
  • Possess IT appreciation & application skills
  • Information Sourcing & Processing Skills
  • Ability to pay attention to detail
  • Customer Service orientation

Method of Application

Interested candidates that meet the above requirements should apply through email.

Please indicate the Job title and Location in the subject of your e-mail and use your full name and the job title you are applying for as the filename of your application. Application should consist of your application letter, CV only in Ms Word or PDF, Grade 12 Certificate, a copy of your diploma all attached in a single document.

Email applications to
United Bank for Africa Zambia Ltd (UBA) image
United Bank for Africa Zambia Ltd (UBA)
Digital banking solutions
Business banking
Corporate finance
Personal banking
UBA Zambia is a subsidiary of United Bank for Africa Plc, one of Africa's leading financial institutions offering universal banking to more than 20 million customers, 20,000 employees and 1,000 branches across more than 20 African countries. United Bank for Africa Zambia (UBA) offers a wide selection of services that include personal and business banking, corporate finance, electronic payment systems, and investment. UBA is constantly anticipating the changing needs of its customers and innovating new products.