Call Center Representative

Emerging Cooking Solutions (Zambia) Limited, trading as “SupaMoto”, is a Zambian/Swedish joint venture, introducing clean burning modern cook-stoves and renewable cooking fuel pellets made from waste biomass. Our locally produced pellets are cheaper than charcoal and the cooking solution performs like a gas stove. Our systems have a built in Pay as You Go (PAYGO)-mechanism and all payments for our products are made through Mobile Money. The positive environmental, socio-economic, and macro-level impact of our solutions is immense. We truly have a solution for the dilemma of rapid deforestation and disproportionately high cooking fuel costs for low-income people.

Job Title: Call Center Representative

Type: Contract

Location: Kalundu, Lusaka

Key responsibilities will include the following:

• Answering and making calls to clients to address their needs, complaints, or other issues with SupaMoto products.
• Educating clients on the use of SupaMoto products and payment methods.
• Managing relationships with clients and other call center team members.
• Resolving queries from SupaMoto customers, sales representatives, Lead generators and escalating unresolved problems.

Qualifications and Skills

• Certificate or Diploma in Customer Care or any related field.
• Fluent in Lunda, Luvale, Bemba and Nyanja. Any other local languages will be an added.
• A commitment to excellent customer service.
• Superior listening, verbal, and written skills.
• Superb interpersonal skills, including the ability to multitask.
• Proficient in relevant Computer applications (Word and excel)
• Ability to handle stressful situations appropriately.
• Excellent data entry and typing skills.
• Ability to learn fast and adapt.
• Call Center experience is an added advantage.

Languages MUST be stated in the applicants CV.

Method of Application

SupaMoto (Emerging Cooking Solutions) never asks candidates to pay any money or pay for tests at any stage of the interview process. We are committed to equal employment opportunity regardless of race, ancestry, religion, sex, national origin, sexual orientation, age, marital status, gender, or expression. We are proud to be an equal opportunity workplace.

ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.