Initiates and implements corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
Receive customer queries and ensure these are resolved promptly
Proactively Listen to handle all queries efficiently while maintaining service quality and standards.
Help minimise defaults by reaching out to customers with delayed payments.
Proactively contact dormant customers directly to resolve any pending issues.
Building and maintaining good customer relationships with regard to the diversity of the customer base.
Report to the call centre team managers issues raised from customers that need immediate actions or resolutions from the management.
Check customer satisfaction degree after a sale and increase customer retention. Gather and document information about the customer and the product via available applicable systems.
Perform any other tasks or duties that may be assigned.
You might be a strong candidate if you:
Hold a Bachelor’s Degree/Diploma in Social Science Studies or similar
Possess basic knowledge of Excel spreadsheets and data entry skills
Have experience in assisting customers is a plus
Are open to working in a flexible and creative work environment with fast-evolving operations
Have the ability to multitask while working under tight deadlines with close attention to detail
Have the ability to remain professional and courteous with customers at all times
Have excellent verbal and written communication skills – both in English and Swahili
Are able to work in shifts
What we offer (in addition to compensation and statutory benefits):
An opportunity to grow as a professional in a dynamic, fast-growing, high impact industry;
The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing an innovative, sustainable business with a profound impact on the world;
A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
Structured, tailored learning and development programs help you become a better leader, manager, and professional through the Sun King Academy.