Pre-Secure Ltd
Pre-Secure Ltd
Posted Job
7 months ago

Service Delivery Coordinator

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About Us:

Pre-Secure is committed to delivering exceptional service to our clients, and we are seeking a highly organized and detail-oriented Service Delivery Coordinator to join our team.

Job Description:

Position Overview:

As a Service Delivery Coordinator at you will play a pivotal role in ensuring the smooth and efficient delivery of our services. You will be responsible for coordinating technical teams, managing schedules, generating job cards, and ensuring that our technicians meet service delivery objectives. Additionally, you will handle client onboarding and offboarding processes, conduct reconciliations, and produce relevant reports for the department.

Key Responsibilities:

Team Coordination:

· Effectively plan, schedule and dispatch technical teams to service locations.

· Assign tasks and responsibilities to technicians based on job requirements.

· Monitor team progress and ensure jobs are completed to a high standard, in a timely manner.

Job Card Generation:

· Create detailed job cards and ensure effective process flow from generation of job card to completion of job.

· Ensure accurate and complete documentation of job-related information.

Service Efficiency:

· Track and analyse technician performance to optimize service delivery efficiency.

· Identify and address any obstacles or delays in service delivery.

· Forcast jobs and create schedules that allow for the effective execution of servicing and installations.

Client Management:

· Facilitate detailed client onboarding and offboarding processes.

· Maintain strong client relationships and address their inquiries and concerns promptly.

Reconciliation:

· Conduct regular reconciliations to ensure accurate billing and resource allocation.

Reporting:

· Generate and maintain reports related to service delivery performance.

· Provide insights and recommendations for process improvements.

Qualifications:

  • Proven experience in service coordination or a related role.
  • Strong organizational and multitasking skills.
  • Excellent communication and interpersonal abilities.
  • Proficiency in using scheduling software and tools.
  • Detail-oriented with a focus on accuracy.
  • Problem-solving skills and the ability to adapt to changing priorities.
  • Strong IT skills are a plus
Pre-Secure Ltd image
Pre-Secure Ltd
Lusaka
Technology
Security services
Alarms and response
Pre-Secure is redefining the industry standard in Zambia. Since their founding in 1972, they have established themselves as a leading player in the Zambian security industry. Customer service is at the core of the company and they follow their own strict ethical business code. Their years of experience, combined with their forward thinking approach, means they pay great attention to the welfare of their staff and strongly believe this is reflected in the high quality standard they deliver to their clients.