Airtel Zambia
Airtel Zambia
Posted Job
8 months ago

Billing and Reporting Analyst

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DEPARTMENT : Customer Experience

VACANCY : Billing and Reporting Analyst

LEVEL : Coordinator



To oversee all credit Control and Collections reporting for both Group and Local reporting on a weekly, monthly, and quarterly basis. To support the monthly bill run activities to ensure that all raised observations are closed on time and that customers are billed correctly.


• Ensuring that all billing observations are closed before closure of bill run.

• Ensuring correct billing of all products.

• Preparing monthly usage analysis vs usage limit reports.

• Conducting accounts Allocation & Segmentation by the 5th of each month.

• Ensuring Key Account Manager & Credit Controller mapping is conducted monthly, and all unallocated accounts are allocated.

• Ensuring to read and understand collections, dunning and any other policies & processes relating to Airtel Business.

• Ensuring full participation and contribution in team meetings, projects, team building activities, etc.


Educational Qualifications & Functional / Technical Skills:

• Bachelor’s Degree preferably in a Business/IT related discipline

Relevant Experience:

• At least 2-3 years of work experience in a Customer Relationship Management role.

• Debt Risk Management


• Ability to operate in a performance-driven organization.

• Ability to handle and prioritize multiple tasks simultaneously.

• Confidence and the ability to place pressure tactfully on individuals and companies who owe money.

• Customer Relationship Management skills.

• Good Presentation and Interpersonal skills.

• Sound knowledge of Microsoft Office Packages (MS Excel, MS Word, Power-point)

• Relationship management.

• Business awareness, analytical and problem-solving skills.

Method of Application

Suitable candidates are requested to apply by sending through their CV’s to the email below.

Airtel is an Equal Opportunity Employer and is non-discriminatory on the basis of race, gender, disability, ethnic grouping.

Please note that due to the high volume of applications received, only shortlisted candidates will be contacted.

Application deadline
27 Sep 15:00
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Operating in 20 countries across Asia and Africa including Zambia, this company covers every district and offers a wide variety of tariffs and value added services to meet the needs of individuals and businesses. Their services encompass telecommunications and IT, electronic payment systems, mobile business solutions and phones and accessories.