Airtel Zambia
Airtel Zambia
Posted Job
2 months ago

Payment and Reconciliation Executive

This listings application deadline has expired so it is probably out of date

View all jobs →

DEPARTMENT : Customer Experience

VACANCY : Payment and Reconciliation Executive

LEVEL : Coordinator



To oversee all enterprise related payments for postpaid business that are identified from the bank statements and to ensure posting is done within 48 hours. To conduct daily system payment reconciliations and share with all stakeholders.


• Ensuring that payments are posted within 48hrs. Any payments not posted within 48hrs must be flagged.

• Ensuring the Daily Collections Report is submitted to ACE Team.

• Ensuring that all customer refunds/Debit notes/Credit Notes are posted in the system after approval.

• Maintaining a tracker for all roaming deposits and postpaid systems vs GL reconciliations.

• Ensuring the flagging of all suspended accounts with nil or Credit balances on a weekly basis.

• Ensuring remittance is received within 48hrs for all payments with unclear attractions.

• Ensuring the preparation of Daily Collections Report with 100% accuracy.

• Managing Credit Balances progress reporting- every Monday before COB.

• Managing Unposted Payments progress reporting – every Monday by 12pm daily.


Educational Qualifications:

• Bachelor’s Degree preferably in a Business/IT related discipline or any other related qualifications.

Relevant Experience & Functional / Technical Skills:

• At least 2-3 years of work experience in a Customer Relationship Management role.

• Debt Risk Management


• Ability to operate in a performance driven organization.

• Ability to handle and prioritize multiple tasks simultaneously.

• Confidence and the ability to place pressure tactfully on individuals and companies who owe money.

• Customer Relationship Management skills.

• Good Presentation and Interpersonal skills.

• Sound knowledge of Microsoft Office Packages (MS Excel, MS Word, Power-point)

•Relationship management.

• Business awareness, analytical and problem-solving skills.

Method of Application

Suitable candidates are requested to apply by sending through their CV’s to

Airtel is an Equal Opportunity Employer and is non-discriminatory on the basis of race, gender, disability and/or ethnic grouping.

Please note that due to the high volume of applications received, only shortlisted candidates will be contacted.

Application deadline
27 Sep 15:00
Airtel Zambia image
Airtel Zambia
Airtel mobile voice and text
Airtel mobile money
Airtel mobile business services
Airtel internet
Airtel devices
Operating in 20 countries across Asia and Africa including Zambia, this company covers every district and offers a wide variety of tariffs and value added services to meet the needs of individuals and businesses. Their services encompass telecommunications and IT, electronic payment systems, mobile business solutions and phones and accessories.