Branch Manager

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Division: Retail Banking

Department: Retail Banking

Essential Information:

To establish and maintain positive customer relationships, plan and deliver an effective marketing strategy and monitor the progress of new and existing products; as well as provide operational management support on a day-to-day basis

Reporting Relationships:

Functionally reports to the Head, Retail Banking

Job Duties:

1. Business Growth

  • Entrench growth by market dominance and market share multiplication
  • Ensure that the overall budget of the Business Office is met and surpassed
  • Keep up to date with business environment information with the objective of identifying business opportunities and maximizing them
  • Network with all potential clients in all relevant categories of own locality

2. Profitability Management

  • Overall owner of the P&L of the branch and hence managing resources optimally, both human and material to achieving sustainable profitability
  • Driving through the business segments within the branch to ensure maximization of coverage in own locality
  • Develop and manage strategies to increase the share of wallet of all types of customers within own locality

3. Branch Operations & Leadership

  • Own responsibility for the Business Office – Market Facing & Customer Service functions
  • Ensure effective Customer Service Delivery and Experience across all touchpoints in the branch
  • Responsible for brand and ambience management within the branch
  • Ensure that the Bank’s/ Regulatory Authorities’ policies and guidelines are complied with at all times
  • Direct and coach the branch team while instituting and driving a learning culture within the branch

Key Performance Indicators:

  • Budget – Financial KPIs
  • Core Values
  • Staff Attrition


  • Ability to evaluate needs of customers, and determine what products or service would best serve those needs
  • Strong interpersonal and communications skills
  • Leadership
  • Negotiations
  • Proactive
  • Passion for business development and acquisition
  • Technology savvy

Job Requirements & Knowledge:

  • Credit and Marketing
  • In-depth knowledge of the business environment

Application requirements:

  • First degree with credit or better in any field including an acceptable professional qualification in Banking or Accountancy
  • Candidates must have a minimum of 5 credits on their Grade 12 results with Mathematics and English included.
  • Eight (8) years cognate experience, of which 6 must have been in the banking industry and at least 3 years retail banking experience in operations or marketing

Method of Application

United Bank for Africa is an equal opportunity employer. Interested candidates that meet the above job requirements should send their application in a single document comprising of detailed Curriculum Vitae, G12 and Degree.

Only candidates that meet the position requirements need to apply.

Application deadline
26 Sep 15:00
United Bank for Africa Zambia Ltd (UBA) image
United Bank for Africa Zambia Ltd (UBA)
Digital banking solutions
Business banking
Corporate finance
Personal banking
UBA Zambia is a subsidiary of United Bank for Africa Plc, one of Africa's leading financial institutions offering universal banking to more than 20 million customers, 20,000 employees and 1,000 branches across more than 20 African countries. United Bank for Africa Zambia (UBA) offers a wide selection of services that include personal and business banking, corporate finance, electronic payment systems, and investment. UBA is constantly anticipating the changing needs of its customers and innovating new products.