RDG Collective Ltd
Posted Job
7 months ago

Credit Collection Executive x5

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RDG’s vision is to empower the future by facilitating economic and social development through access to clean energy systems, appliances, and financial inclusion.

Founded in April 2018, RDG was born with the sole ambition to ‘Empower the Future’. How? By providing affordable access to life changing clean energy systems and appliances. With the cost of these products remaining prohibitively high for almost all off-grid households, RDG provides its products on a PAY-AS-YOU-GO (PAYG) basis. This enables the customer to spread their payments over an extended period, rather than paying cash up front. By eliminating this ‘barrier’, households across Zambia can access RDG products such as Refrigerators, Solar Water Pumps, Smartphones and Solar Home systems (SHS) to improve and empower their lives. Households that were previously forgotten are now on the frontier of an exciting new market opportunity.

RDG team has grown from five employees to forty -seven full time, all driven by the challenge of continuous innovation and the passion of serving and empowering off grid customers. We recognize our team as a long-term competitive advantage and strive to build an entrepreneurial environment that enables them to think above and beyond set goals. The company believes in talent acquisition and undertake regular continuous training and leadership development programmes. The team participates in various work activities that brings about healthy relations and improves productivity.

We are committed to gender equality and equal opportunities for both males and females in the workplace.

Job description

The call center credit collection executive will be responsible for directly communicating with customers to collect debt and claim outstanding customers balances. They will work closely with credit risk and sales team.

Responsibilities

a. Develop credit collections strategies for late accounts and action plans.

b. Meet performance targets assigned by supervisor.

c. Payment negotiation with customers while maintaining professionalism.

d. Update the system with detailed notes of the customer’s feedback.

e. Follow up with customers with outstanding balances and schedule payments.

g. Handle customer queries and complaints.

h. Escalate unresolved queries to the supervisors

Requirements and Skills

  • Three (3) years work experience in renewable energy industry
  • Degree in any Social science /Business Administration
  • Experience in Credit collection
  • Able to work with targets and tight deadlines.
  • Knowledge of MS office and databases
  • Excellent communication skills
  • High level of attention to details and excellent record-keeping
  • Any qualifications in finance will be an added advantage.
Application deadline
10 Sep 15:00