Records Management Coordinator/Librarian
JOB PURPOSE
To maintain and organize customer-related documentation in compliance with regulatory standards and internal policies. To be responsible for efficiently managing customer identification records and ensuring their accuracy and completeness.
JOB RESPONSIBILITIES
o Ensuring that customer records are collected from all branches and stored at the Central archives
o Ensure that all customer records are scanned to the Electronic Document Management System.
o Receiving refreshed customer KYC documents and ensuring they are updated on the filing systems
o Maintain an organized and up-to-date repository of customer identification documents, ensuring all records are accurate and complete.
o Verify the authenticity and validity of customer-provided documents, such as identification cards, passports, utility bills, and other necessary documents required for customer due diligence.
o Properly classify and index customer files for easy retrieval and accessibility.
o Stay updated on relevant laws, regulations, and guidelines related to KYC and anti-money laundering (AML) requirements.
o Ensure adherence to the organization’s KYC policies and procedures, identifying and reporting any potential discrepancies or non-compliant activities.
o Collaborate with compliance officers and other teams to ensure the efficient execution of KYC processes.
o Perform periodic reviews of customer data to identify any inconsistencies or missing information.
o Prepare accurate and comprehensive reports on KYC compliance status and related metrics for management and regulatory authorities.
o Flag high-risk customers or transactions to the relevant teams for further investigation and monitoring.
o Liaise with internal stakeholders, such as customer support, compliance, and legal teams, to resolve KYC-related queries and issues.
o Continuously evaluate and improve KYC processes to enhance efficiency and accuracy while maintaining compliance with regulatory requirements.
o Suggest and implement innovative tools and technologies to streamline the KYC library management process
o Maintain a Records Classification System which is adhered to bank wide.
o Attending to information requests from Regulators and Internal Stakeholders
o Provide adequate supervision to Records Management Assistants
Requirements
QUALIFICATIONS/EXPERIENCE
- Education: Degree in Library Studies
- Professional: Library Certification
- Minimum Experience: 3 years in a similar field within the financial services industry.
COMPETENCIES
- Leadership Skills
- Attention to detail
- Analytical thinking
- Interpersonal Skills
- Customer service orientation
- Accountability
- Drive for results
- Problem solving
- Teamwork
- System proficiency
Work Level: Junior
Job Type: Permanent
Salary: Market Related
Method of Application
Submit your CV and Application on Company Website
