Records Management Coordinator/Librarian


To maintain and organize customer-related documentation in compliance with regulatory standards and internal policies. To be responsible for efficiently managing customer identification records and ensuring their accuracy and completeness.


o Ensuring that customer records are collected from all branches and stored at the Central archives

o Ensure that all customer records are scanned to the Electronic Document Management System.

o Receiving refreshed customer KYC documents and ensuring they are updated on the filing systems

o Maintain an organized and up-to-date repository of customer identification documents, ensuring all records are accurate and complete.

o Verify the authenticity and validity of customer-provided documents, such as identification cards, passports, utility bills, and other necessary documents required for customer due diligence.

o Properly classify and index customer files for easy retrieval and accessibility.

o Stay updated on relevant laws, regulations, and guidelines related to KYC and anti-money laundering (AML) requirements.

o Ensure adherence to the organization’s KYC policies and procedures, identifying and reporting any potential discrepancies or non-compliant activities.

o Collaborate with compliance officers and other teams to ensure the efficient execution of KYC processes.

o Perform periodic reviews of customer data to identify any inconsistencies or missing information.

o Prepare accurate and comprehensive reports on KYC compliance status and related metrics for management and regulatory authorities.

o Flag high-risk customers or transactions to the relevant teams for further investigation and monitoring.

o Liaise with internal stakeholders, such as customer support, compliance, and legal teams, to resolve KYC-related queries and issues.

o Continuously evaluate and improve KYC processes to enhance efficiency and accuracy while maintaining compliance with regulatory requirements.

o Suggest and implement innovative tools and technologies to streamline the KYC library management process

o Maintain a Records Classification System which is adhered to bank wide.

o Attending to information requests from Regulators and Internal Stakeholders

o Provide adequate supervision to Records Management Assistants



  • Education: Degree in Library Studies
  • Professional: Library Certification
  • Minimum Experience: 3 years in a similar field within the financial services industry.


  • Leadership Skills
  • Attention to detail
  • Analytical thinking
  • Interpersonal Skills
  • Customer service orientation
  • Accountability
  • Drive for results
  • Problem solving
  • Teamwork
  • System proficiency

Work Level: Junior

Job Type: Permanent

Salary: Market Related

Method of Application

Submit your CV and Application on Company Website

Zambia National Commercial Bank (ZANACO) image
Zambia National Commercial Bank (ZANACO)
Agribusines and SME business banking
Personal banking
Corporate finance
Electronic payment systems
Zambia National Commercial Bank, commonly known as ZANACO provides personal and business banking, corporate finance, Visa payment systems, investment and loan facilities. ZANACO is the largest financial services provider in Zambia. ZANACO has partnered with Zampost to allow customers to deposit and withdraw funds from their accounts from anywhere in Zambia. The bank has a special interest in agribusiness and small and medium enterprises, offering SMEs payroll solutions.