Service Assistant

Functions / Responsibilities:

Adhere to Company Policy and procedures

Ensure that you have an ongoing understanding of company strategy, policies & procedures through the execution of departmental, store & company strategy.

Pick stock

Always wear BIBs to identify yourself with customers
Always pay a lot of attention for both quality and quantity of picked stock
stock must be drawn correctly
Carry out verbal orders/instructions from your superiors at all times
If you are not sure please ask your superiors for assistance
Pick the correct stock according to the invoice/ picking slip/ cash sale.
Load items – on/off delivery trucks/ customers vehicle
Load stock into customer vehicles or offload stock from customer vehicles for refund
Accompany delivery drive to deliver or collect or exchange customer stock
Merchandise incoming stock from customers in the right shelves in the store
Feedback customers regarding stock picked
Approach customer and assist customers Speedily, efficiently

Satisfy internal & external customers

Handle all customers according to the standards in the Interact with Customers course and according to Walmart culture of service to customers
Present a positive image to customers, acknowledge, approach & greet customers as required, understand their special needs & respond to their queries as required
Meet housekeeping requirements.

Housekeeping

Safety Awareness

Always wear correct PPE when picking high-rise stock
Always follow correct safety procedures
Always adhere to safety regulations when working with gas
Always maintain material handling equipment and report any damage or malfunction of forklifts, bob carts and vehicles
Always be mindful with ladders and whenever you pick stock from high-rise
Requirements:
Grade 12 or its equivalent
Tertiary Education
Excellent customer service orientation and high integrity

Competencies:

Method of Application:

To apply for this job email your details to doris.kabwe@builders.co.zm

Closes: August 16, 2023