Mukuba Hotel
Posted Job
12 months ago

Food And Beverage Coordinator

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Mukuba Hotel Limited is looking for experienced and qualified individual to be considered for the following position:


  • To function as the Business Manager and a Marketing Specialist for the Food & Beverage Department.
  • To ensure that the restaurant, bars and banquets operate successfully and are individually profitable in accordance with the standard and annual budget of the hotel.


  • Grade 12 certificate
  • Bachelor’s degree and/or professional Qualifications in relevant field
  • Professional Membership
  • Minimum of 5 years work experience in a supervisory or similar position
  • Proven track records previous experience
  • Degree or three years Diploma in hotel Management or equivalent


1. Financial

  • To ensure that each profit centre (e.g. Restaurant, Bar, Banquets) is operated in line with maximizing profit while delivering on the brand promise.
  • To ensure that each cost centre (e.g. Stewarding) operates with the lowest possible cost structure while also delivering on the brand promise to the guest
  • To coordinate the preparation of the Annual Business Plan for Food and Beverage
  • To strategically analyse business performance to facilitate accurate and meaningful forecasting, involving the respective Heads of Department as appropriate
  • To proactively manage costs based on key performance indicators, working through the respective Heads of Department as appropriate
  • To assist in the inventory management and ongoing maintenance of hotel operating equipment and other assets
  • To actively participate in weekly yield and revenue management meetings, overseeing the appropriate pricing structures to maximize yield and overall profits in Outlets and Banquets.

2. Operational

  • To monitor all operations, especially during peak business periods, working through the respective Head of Department to make adjustments where necessary
  • To make sure that all best practices for Food and Beverage service are implemented
  • To ensure that the feedback of the Customer is well communicated to all concerned and to ensure that the relevant changes are implemented
  • To work closely with other team members in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests
  • To make sure that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”
  • To taste and monitor the food and beverage products served throughout the operation, providing feedback where appropriate.

3. Administration

  • To ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
  • To oversee the preparation and update of individual Departmental Operations Manuals.
  • To conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.

4. Employee Handling

  • To oversee the punctuality and appearance of all Food and Beverage employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
  • To conduct annual Performance Development Discussions with all of the employees in the department and to support them in their professional development goals.
  • To plans and implements effective training programmes for departmental employees in coordination with the Human Resources and Administration Manager Training Manager
  • To ensure that employees follow all company and local rules, policies and regulations relating to fire and hazard safety, and security.

5. Customer Service

  • To ensure that employees also provide excellent service to internal customers in other departments as appropriate.
  • To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

6. Other Duties

  • To carry out any other reasonable duties and responsibilities as assigned by the General Manager or their appointee.

Method of Application

Candidates should email detailed Curriculum Vitae, copies of Academic/ Professional Certificates and three (3) names of referees.

Application deadline
8 Aug 14:00