Supervisor

Results-driven store manager responsible for the day to day operations of the store, driving sales and ensuring that the company is able to maintain a fresh inventory position at any given time, coaching, training and supervising employees on the best store processes.

To enhance customer satisfaction, meet sales and profitability goals and manage staff effectively.

DUTIES AND RESPONSIBILITIES

• Completing store operational requirements by scheduling and assigning employees and following up on work results.
• Maintaining store staff job results by coaching and disciplining employees, planning, monitoring and appraising job results.
• Monitoring performance of the sales team, training of staff and assessing if they are in the right positions, carrying out employee evaluations and identifying areas for training and development.
• Coming up with strategies on how to motivate the staff in order to achieve the target set for the store.
• Addressing customer and employee concerns promptly.
• Interacting with customers in order to get feedback on the performance of the store
• Achieving financial objectives by preparing and scheduling expenditures, analyzing variances and initiating corrective actions.
• Identifying current and future potential customers in a position to understand service requirements.
• Ensuring availability of stock by maintaining inventories.
• Maintaining Gross profit
• Minimizing stock losses
• Product and service to be closely watched on a daily basis to obtain a high standard of customer satisfaction.
• Meeting sales targets on a weekly basis, coming up with strategies to boost sales, identify items not doing well in the store and have a plan to counter attack.
• Analyzing store performance by comparing past results to current performance
• Analyzing the sales mix and advising on what to market.
• Keeping track of competitors’ promos.
• Must be able to understand and interpret financial reports for store
• Checklists and stock counts are conducted daily.
• Stocks management and tracking.
• Petty cash float management.
• Meet the monthly, quarterly or annual sales goals.
• Developing store strategies to raise the customer pool. Expand store traffic, optimize profitability and increase store turnover.
• Ensure high levels of customer satisfaction through excellent service.
• Maintain quality brand image by ensuring that the store performs well in evaluations.
• Achieving internal and external brand evaluations at a minimum of 85%.
• Achieving passes in the mystery shopper assessments.
• To ensure the daily sales and cash up balances as per the report.
• Daily banking of cash done before 10:00AM
• Responsible for any discounts and cash shortages and overages.
• Ensuring that any cash shortages are banked within 24 hrs.
• Ensure that all expenditures for the stores are approved by operations.
• To ensure all swipe machines are working at all times
• Responsible for repairs and maintenance for equipment, electrical fittings, fridges and bikes
• Maintain stable reputation of the store by complying with legal requirements
• A good communicator
• Problem solver.

JOB REQUIREMENTS

• Grade 12 certificate with Degree in Business administration or related field.
• Proven supervision, human resources and management experience
• Catering or food production certificate preferred
• A food handler’s license is preferred.
• Proven food preparation and food handling experience.
• Working knowledge of proper food handling procedures.
• The ability to follow standardized recipes.
• The ability to work in a fast-paced environment.
• The ability to work in a team.
• Excellent communication skills.
• Exceptional customer service skills.

Method of Application

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