To grow sales and maintain the sales integrity of the business by implementing new promotional activities to increase revenue and purchase consistency per customer.
You will develop quarterly sales targets with the management team and work with Community Engagement Specialists and local Microgrid Managers to implement, monitor and document the promotional activities and their impacts on sales. In this area, you will also work closely with our research and development team to craft pricing and promotions in-line with the technical requirements and limitations of each site.
You will be working with the Executive team to develop systems and procedures to streamline sales processes, provide support to sales agents and ensure systems and controls are implemented and followed.
Your value to the company is directly related to your ability to grow sales and maintain the operational integrity of the business. You will be managing teams in rural locations as well as a small team based at the head office in Lusaka. You will report directly to the Standard Microgrid Zambia Managing Director who will communicate with you regularly in order to help you set goals and provide feedback on your progress towards achieving them.
Developing, implementing, training and enforcing Standard Operating Procedures
Managing customer service sales processes and systems
Working with the executive committee to develop the Sales strategy for the business
Implement the Sales Strategy including the staffing of the sales team, developing collateral and customer engagement processes
Manage ongoing promotional activities to promote sales at existing sites
Identify and pursue new sales opportunities through market research and customer engagement
Managing sales and collection processes
Reviewing sales approval logs and ensuring that collection processes and controls are followed
Performing analytical reviews of sales data to identify customer trends and develop business responses
Monitor sales budgets and expenditures to ensure profitability
Collaborate with other departments, including marketing and Technical operations and Training, to ensure alignment and achievement of business goals
Maintain accurate and up-to-date records of sales activities and customer interactions
Recruit, train and develop Community Engagement Specialists, Sales representatives, Microgrid Managers (Agents) and Office Staff on sales process, marketing drives and communication to ensure they have the necessary skills and knowledge to perform their roles effectively
2+ years’ work experience in managing a team of 7 or more people to deliver customer service or sales-based activities.
Master’s degree in an applicable field of study from a reputable university.
Resourceful, hardworking and above all a very strong commitment to honesty and integrity.
Extremely well organized with a high attention to detail.
Experience developing and implementing sales strategies.
Experience developing and implementing customer service.
Experience in working with formal business process controls as well as designing and implementing new controls to respond to the needs of the business.
A passion for delivering energy services and a desire to learn the various aspects of the microgrid business.
Fluent in English, both in written and oral communications.
Intelligent and eager to learn.
Enthusiasm towards working in the field of renewable energy.
Highly computer literate.
Excellent written and oral communication skills.
Flexible and eager to lend a hand wherever needed, even if a specific task may fall outside the core job description.