Assistant IT Manager

African Grey Insurance Limited, a subsidiary of Mulundu Holdings, is a fast-growing General Insurance Company in Zambia. The company transacts all classes of General Insurance Business in Zambia.

The Company is seeking to recruit talented and experienced insurance professionals to fill the vacant position of Assistant IT Manager to be based at the Head Office in Lusaka.

Job Purpose

The Assistant IT Manager will assist the IT Manager in planning, organizing, and supervising the IT department’s daily operations. The Assistant IT Manager will also work closely with other departments to ensure that their technology needs are being met and that the company’s IT infrastructure is up-to-date and secure.

Main Responsibilities

• Assist the IT Manager in managing the day-to-day operations of the IT department, including monitoring and prioritizing workload, tracking project progress, and managing the IT team’s performance.
• Work closely with other departments to understand their technology needs and provide guidance and support to ensure that their needs are met.
• Ensure that the company’s IT infrastructure is up-to-date and secure, including managing software updates, implementing security measures, and monitoring system performance.
• Assist with the development and implementation of IT policies and procedures, ensuring compliance with regulatory requirements and best practices.
• Help manage vendor relationships, including negotiating contracts and ensuring that vendors are meeting service level agreements.
• Assist with the development and management of the IT department’s budget, ensuring that all expenses are within budget and that resources are allocated appropriately.
• Troubleshoot and resolve technical issues, either independently or with the assistance of the IT team.
• Maintain current knowledge of emerging technologies and trends, and make recommendations for new technology implementations or upgrades.

Key qualifications/competencies

• Diploma or Higher Qualification in Computer Science, Information Technology, or related field.
• At least 5 years of experience in IT middle management or a related role.
• Strong leadership and team management skills.
• Experience in the insurance industry an added advantage.
• Excellent communication and interpersonal skills.
• Experience with project management methodologies and tools.
• Strong technical knowledge, including expertise in network infrastructure, security, and software development.
• Familiarity with SQL, or other IT service management frameworks.
• Experience with cloud computing platforms, such as AWS or Azure, is a plus.

Method of Application

Email your CV and cover letter to the email address below . Only shortlisted candidates will be contacted

Applications must be addressed to the;

Group Human Resource Manager

African Grey Insurance Ltd

Post Net 136, E891, Manda hill

Lusaka