KYC Agent

Position Overview:

We’re looking for a KYC Agent to sit within our team at our Zambia-based office. We’ve hired some of the most talented developers and designers that the world of tech has to offer, and we’re keen to showcase their talent to the world – and that’s where you come in.

We are looking for someone capable of taking responsibility of all KYC related issues throughout our markets and supporting our users with their onboarding experience.

Core responsibilities:

• Analyzing KYC documents and processing data they possess
• Report any suspicious related KYC activities to KYC manager
• Assist customers on any KYC related tickets
• Conduct fraud investigations towards suspected accounts with directives from KYC manager
• Give feedback to KYC manager and marketing team on what needs improvement, suggestions and recommendations based on the feedback collected from the quality analysis.
• Participate in process improvement projects within KYC related topics
• Collaborate cross functionally with other departments in project implementation
• During low peak seasons, assist Customer Service team in responding to tickets as well as assist in other Customer Service related activities.
• Other duties as assigned.

Qualifications:

• Minimum 2 years of experience in Customer Support or equivalent
• Excellent verbal and written communication skills
• Degree in communication/ commerce/ business or equivalent
• Strong attention to detail and analytical skills
• Willingness to work a flexible schedule in a start-up environment
• Driven, self-motivated and highly flexible team player
• Punctual, reliable and with genuine concern to help customers
• Proficient in computer use

Benefits:

• Mandatory government payments
• Paid leave
• Sufficient equipment
• Great work environment
• Working for a socially good cause
• Growth in global tasks and responsibilities