Core Financial Application Analyst

Job Purpose

Under the supervision of the Core Financial Applications Senior Specialist, the Role is responsible for ensuring that efficient support and applications availability is upheld for the Core Financial Applications of the Bank. Its Core Objective is to continuously improve the Core Financial Applications landscape and capabilities through automated monitoring and Innovating of new Solutions whilst ensuring adherence to Budget and Performance.

The responsibility oversees the Definition, planning of support system support structure of Information Technology Core Financial Applications that will drive a superior customer Experience Culture across the Division and across the entire Bank. The role ensures alignment and adherence to Policies, Processes, Procedures and Internal Controls and ensure Compliance with applicable Regulatory and Legal requirements as well as Best Practices.

Job Responsibilities

Core Financial Systems/Application Support:

• Providing day to day functional support to Core Financial Applications (Core Banking System, Workflow Management System, etc.) to ensure 24/7 service availability and stability in the application landscape.
• Overseeing the Daily Support Operations of the Core Financial Applications throughout the Bank network across the country to ensure realization of the Bank's strategy and goals. This includes ensuring that Core Financial systems are ready for daily End of Day (EOD).
• Provision of Systems Functional Parameterization support to assist in maximizing Operational efficiency and increased Automated Revenue collection for the Business.
• Provide support in the Management of Bug fixing, System Enhancement and Optimization by working with Vendors and Oracle (My Oracle Support) in ensuring that Tests are done thoroughly done before rolling out into production.
• Management of Incidents and Problem Resolution for issues logged through the 1st and 2nd line Support for all Applications and ensure Team 24/7 availability.
• Ensuring agreed SLA availability for the Core Financial Applications (Core Banking System, Workflow Management System, etc.) are met.
• Providing support to closure of Audits (Internal and External) relating to Core Financial Applications.
• Data mining from Core Financial Applications (Core Banking System, Workflow Management System, etc.) on request from Stakeholders e.g. Auditors in cases were other Units such as MIS are not able to provide.
• Provide support in Management and optimization of the Interfaces to the Core Financial Applications with other systems.
• Conducting of Critical Analysis and follow-ups on logged issues with the Application vendors.
• Ensure that all changes on to the Production Environments are well managed through the change and governance process to avoid existing functionality malfunctioning.
• Formulation and Documentation of Core Financial Application Operations Policies, Processes and Procedures

Core Financial Applications Strategy:

• Provide input into formulation, design and Implementing for all Core Financial Applications Policies, Procedures and Processes and ensuring that the Core Financial Applications enhancements and Performance improvements align with Bank’s Strategic objectives and goals.
• Provide input into the planning, design and implementation of proactive measures to ensure systems availability and performance stays above prescribed Key Performance Indicators (KPIs).
• Planning and setting priorities for all support functions of Core Financial Applications for the Business key deliverables to drive compliance, profitability.
• Ensuring that the Bank’s Customers have access to Core Financial Application by ensuring Availability and Performance of the Applications.
• Management of internal and external Service Level Agreements across all Business Units/Departments and various 3rd party Vendors/Service Providers.
• Provide input and support in Implementation of Systems Business Continuity and Information Technology Disaster Recovery annually.
• Support the closure of Core Financial Applications Audits in relation to current Processes, Policies and Procedures in order to monitor and improve efficiency of Core Financial Applications.

Vendor Management:

• Ensuring Internal and External Service Level Agreements with other departments and various 3rd party Vendors/Service Providers are adhered to.
• Establish a Penalties System and imbed within the SLA to hold Vendors to be more accountable.
• To provide input into the development of SLA’s with the respective Core Financial systems vendors

Risk Management:

• Ensure that all risks applicable to all areas in the Core Financial systems space is identified, assessed, reported and captured in the Risk Register.
• Ensure accurate and complete reporting of risk events within the stipulated time line (i.e. 7 calendar days).
• Ensure all emerging risks are reported and mitigating factors put in place.
• Identify, monitor and report Key Risk Indicators (KRIs) in respective units/departments.
• Ensure to operate within the given risk appetites and report any breaches promptly.
• Implement and Close all Audit recommendations, identified control weaknesses from Risk and Control Self- Assessment (RCSAs), Consultancy Reports or Customer Complaints and Risk events.
• Participate in the annual review of Procedure Manuals when requested.
• Ensure familiarization with and adherence to the Zanaco Enterprise Risk Management framework and participate in Risk Management Trainings organized by Integrated Risk Management (IRM) Unit.

Requirements

Qualifications/Experience

Education:

• IT related Degree,
• MSc an added advantage

Professional: As required by Function

• Minimum Experience: 3-5 years working experience Supporting Financial/Banking Applications. Certifications in P/SQL will be an added advantage

COMPETENCIES & PERSONAL ATTRIBUTES

• Excellent Communication, Presentation and Reporting skills.
• Self-starter and self-motivated,
• Clinical and attentive to detail
• Must aspire to a culture of Service Excellence
• Research/ Information gathering skills
• Networking Skills
• Stakeholder Management
• Drive for results

Work Level: Skilled

Job Type: Permanent

Salary: Market Related

EE Position: No