Energy Regulation Board (ERB)
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2 months ago

Director of Consumer And Public Affairs

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Job Title: Director of Consumer And Public Affairs

Vacancy: 1

Location: Lusaka

ERB Grade: ERB 2

Reports To: Director General

The Company

The Energy Regulation Board (ERB) is a statutory body established under the Energy Regulation Act No. 12 of 2019 to regulate the energy sector by licensing undertakings and ensuring consumers receive a quality service at an equitable price while ensuring a reasonable rate of return to the energy utilities.

Job Offer

The ERB now seeks to recruit a suitably qualified and experienced Zambian to fill the position of Director of Consumer And Public Affairs

Job Purpose

The Director of Consumer and Public Affairs primary role is to direct and coordinate public affairs functions in order to safeguard consumer interests and project a positive image of the Energy Regulation Board to all stakeholders and the general public.

Main Duties and Responsibilities

  • Ensure constant and timely stakeholder engagement, develop and implement strategies to foster a positive image of the ERB and bring on board stakeholder participation.
  • Plan, develop, implement and review strategies, programmes and activities in light of energy sector trends and consumer complaints and recommend appropriate stakeholder interventions.
  • Identify key stakeholders of the ERB and recommend measures through which to establish and maintain mutually beneficial relationships, and advise management and the Board on strategic partnerships.
  • Establish and maintain good media relations through various engagements thereby creating mutual trust and cordial relationships.
  • Design reporting systems to effectively capture and analyse consumer trends, the impact of ERB programmes, policies on consumers and public perception.
  • Coordinate Consumer Councils activities, review operating and reporting
  • guidelines, monitor the performance of consumer councils across the country and improve accessibility to ERB by consumers in outlying areas.
  • Ensure the establishment and effective performance of robust consumer complaints handling procedures aimed at expeditious resolution of consumer complaints within the Service Level Agreement, and ensure regular contact and engagement with service providers and consumers.
  • Oversees proper Corporate branding of the ERB, and projects its Vision through various public relations activities.
  • Ensure departmental compliance through participation in institutional budgeting, preparation of the departmental budget, control expenditure, adhering to procurement regulations, develop and monitoring the execution of institutional Strategic Business plans and departmental work plans.
  • Supervise and monitor the conduct of all departmental staff, enforce discipline and compliance to institutional core values, set staff performance targets and monitor execution and ensure continuous personal and professional development plans

Required Skills

  • Adherence to Corporate Governance tenets
  • Effective Communicator with high analytical and evaluating skills
  • High interpersonal, negotiation and communication skills
  • Computer literate, able to write and present reports
  • High integrity and ethical attributes
  • Keen attention to detail and an aptitude for problem-solving

Minimum Qualifications

  • Grade 12 School Certificate or equivalent
  • Bachelor of Arts in Mass Communication or related discipline
  • A Master’s Degree in Mass Communication or in a related field will be added advantage
  • Membership of a recognized relevant professional body
  • Ten (10) years post-qualification experience of which six (6) years must be at the Senior Management level in a reputable Organization.

How to Apply

Applicants must submit soft copies of the application letter, and current Curriculum Vitae with a minimum of two (2) professional referees, and certified photocopies of relevant academic and professional qualifications to the email address provided below


PUBLIC AFFAIRS must be submitted no later than Tuesday 11th April 2023, to

the address below:

The Director General

Energy Regulation Board

Plot No. 9330, Danny Pule Road

P.O. Box 37631


  • ERB is an equal-opportunity employer both gender are encouraged to apply. Candidates involved in any lobbying shall be disqualified. Only short-listed candidates will be contacted.
Application deadline
11 Apr 15:00
Hand deliver applications to
Energy Regulation Board Plot No. 9330, Danny Pule Road P.O. Box 37631 LUSAKA.