Counter Support Coordinator

Counter Support Coordinator D – IRC241542

at Zambia, Lusaka, Zambia in FNB Zambia Mkushi Branch

Ends 02 Mar 2023

Purpose

To provide excellent service by processing customers transactions in a quick correct and efficient manner according to specified procedures.

Experience and qualifications

Grade 12 certificate or relevant tertiary qualification

3 Years related experience.

Responsibilities

• Achieve net profit growth for business.
• Manage costs/expenses within approved budget to achieve cost.
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards.
• Manage existing clients and grow portfolio through making contact and generating leads.
• Manage the migration of accounts from transactional to Self Service.
• Resolve all customer queries efficiently, and within agreed timelines.
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
• Track, control and influence sales activities with the specific aim to achieve previously determined sales team targets.
• Track, control and influence sales activities with the specific aim to increase sales efficiencies of the team.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies.
• Maximise cross sell opportunities and strengthen client relationships.