Counter Support Coordinator

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Counter Support Coordinator D – IRC241542

at Zambia, Lusaka, Zambia in FNB Zambia Mkushi Branch

Ends 02 Mar 2023


To provide excellent service by processing customers transactions in a quick correct and efficient manner according to specified procedures.

Experience and qualifications

Grade 12 certificate or relevant tertiary qualification

3 Years related experience.


  • Achieve net profit growth for business.
  • Manage costs/expenses within approved budget to achieve cost.
  • Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards.
  • Manage existing clients and grow portfolio through making contact and generating leads.
  • Manage the migration of accounts from transactional to Self Service.
  • Resolve all customer queries efficiently, and within agreed timelines.
  • Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
  • Track, control and influence sales activities with the specific aim to achieve previously determined sales team targets.
  • Track, control and influence sales activities with the specific aim to increase sales efficiencies of the team.
  • Provide accurate and reliable sales and service statistics.
  • Manage own development to increase own competencies.
  • Maximise cross sell opportunities and strengthen client relationships.
First National Bank Zambia Ltd (FNB) image
First National Bank Zambia Ltd (FNB)
Personal banking
Business banking
Corporate finance
Electronic payment systems
First National Bank Zambia (FNB) is a subsidiary of the South African banking group FirstRand Group, with operations in Botswana, Lesotho, Mozambique, Namibia and Swaziland. Established in 2009 in Zambia it offers a wide range of banking products, including cheque and savings accounts, personal and home loans, student loans, mortgage loans, business loans, credit and debit cards, vehicle finance, investments, online and mobile banking as well as corporate finance.