ETumba Operations Officer

Required Skills

• Bachelor’s Degree or equivalent
• Grade 12 certificate
• Minimum of 2 years banking / Fintech experience
• Hands on experience in e-banking product development and implementation

Tasks & Responsibilities

• Develop, monitor and optimize eTumba operational processes and procedures to ensure efficiency in addressing customer needs as well as internal controls.
• Support customer management, incl. onboarding, KYC upgrades, ensuring compliance, data consistency and best-in-class user experience.
• Establish customer feedback channels, gather, compile and analyze user feedback to allow for continuous product development and process improvement.
• Provide information and trainings to contact center, branch staff, sales agents and other stakeholders.•Conduct reconciliation activities on a daily basis.

Method of Application

Submit your CV and Application on Company Website by clicking on the link below.