AB Bank Zambia Ltd
AB Bank Zambia Ltd
Posted Job
4 months ago

ETumba Operations Officer

This listings application deadline has expired so it is probably out of date

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Required Skills

  • Bachelor’s Degree or equivalent
  • Grade 12 certificate
  • Minimum of 2 years banking / Fintech experience
  • Hands on experience in e-banking product development and implementation

Tasks & Responsibilities

  • Develop, monitor and optimize eTumba operational processes and procedures to ensure efficiency in addressing customer needs as well as internal controls.
  • Support customer management, incl. onboarding, KYC upgrades, ensuring compliance, data consistency and best-in-class user experience.
  • Establish customer feedback channels, gather, compile and analyze user feedback to allow for continuous product development and process improvement.
  • Provide information and trainings to contact center, branch staff, sales agents and other stakeholders.•Conduct reconciliation activities on a daily basis.

Method of Application

Submit your CV and Application on Company Website by clicking on the link below.

AB Bank Zambia Ltd image
AB Bank Zambia Ltd
Personal banking
Business banking
Micro finance
Electronic payment systems
AB Bank Zambia is one of the leading financial service providers to the micro and medium-sized entrepreneurs. The bank is a registered commercial bank in Zambia and a member of the access micro finance. With services that include personal banking, business banking, micro finance and electronic payment systems, the bank is improving access to a broad range of appropriate financial services for the majority of Zambian businesses in a sustainable and efficient manner.