Temporary Parent Relations Officer

Temporary Parent Relation Officer (3 months fixed contract)

Pestalozzi Education Centre is looking for a vibrant Parent Relation Officer for its school in Lusaka, Zambia to lead in ensuring student and parent satisfaction with the school provision is as high as possible.. This is an opportunity to help develop an innovative and unique model of international schools in Africa.

Job description

We are currently looking for a parent Relation Officer to join our team in Lusaka, to contribute to all aspects of our student and parent satisfaction strategy. The duty of the Parent Relation Officer is to implement the retention strategy and convince parents to remain at Pestalozzi Education Centre.

Your Scope of activities will include:

• Designing and implementing a student retention plan
• Responsible for the accuracy of the parents and students database Ed-admin
• Understands the conditions for admission at Pestalozzi Education Centre and is conversant with the process
• Knows how the school processes and policies work to support students, so is able to direct enquiries and feedback to the appropriate people, following up with families after the contact
• Manages all communications with enrolled parents: answers the phone and incoming emails, sends out information and communication such as invitation to events, newsletters, etc and follows-up to make sure information is received
• Acts as the host for parents’ meetings and events and ensures the logistical preparations suitably reflect the importance of the event
• Leads the posting of student achievements on Facebook and Instagram
• Makes termly Temperature Check calls as per schedule to make sure every family has a direct line of communication with the school.

Requirement:

• Must have a Bachelor’s Degree in Sales/Marketing or any related field
• At least 3 years of experience in customer oriented industry
• Must have good customer service

Expected skills:

• Discrete and professional in the handling of sensitive, and often confidential, data and information – understanding that withholding information does not support the work of the school
• Ability to develop a deep knowledge of the institution so that issues arising are handled by the appropriate person
• Data driven: Ability to analyse data and make decisions based on this analysis
• Capacity to summarise and present clear reports and plans. Ability to present them orally clearly and with conviction
• Organisation, ability to prioritise between tasks and to work autonomously.
• Punctuality and rigour in applying guidelines and respecting deadlines
• Ideally, have already used a CRM tool (Salesforce, Pipedrive) and CSS (WordPress), Mailchimp and other digital tools
• Good knowledge of Microsoft packages, especially Excel.

About Enko Education

Enko Education is a fast-growing network of African international schools, increasing access to the world’s best universities for learners across Africa.

Enko Education has developed an innovative model. Our programmes lead to globally recognized and sought after qualifications. We are able to offer those at a fraction of the cost charged by other international schools in Africa. Furthermore, Enko learners are supported in their higher education applications through our university guidance programme. It supports them in selecting the right universities and then securing both admission and financing for their studies. We offer an outstanding learning experience striving to educate our learners with Africa at heart and the world in mind.

Enko Education’s model is showing impressive results with learners joining top universities such as Yale University (USA), Sciences Po (France), Lancaster University (Ghana) the University of Toronto (Canada), the African Leadership University (Rwanda) and many more.

With 13 schools across Western and Southern Africa, Enko Education aims to run 40 African international schools in the next five years. Several international financing institutions, including Proparco, I&P, Oiko Credit, BIO and LiquidAfrica, support Enko Education’s ambition.

Method of Application

Submit your CV and Application on Company Website.