ExpressCredit Zambia
Posted Job
4 months ago

Collections Manager

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ExpressCredit Zambia, a registered non-Deposit taking financial institution is inviting suitably qualified, competent, and highly motivated professional based in Lusaka to fill the position of Collections Manager.

Key Objective:

To effectively manage the credit risk and collection function of ExpressCredit Zambia in line with company set objectives and ensure revenue from debtors is being collected properly and in a timely manner.

Summary Key Responsibilities:

  • Approve all credit application and proposals and ensure they are within acceptable parameters and ensure that they meet sound business criteria before disbursement.
  • Review and ensure the underwriting process is according to set process and procedure within set TAT
  • Proactively drive the existing facilities review process and ensure a thorough and timely evaluation of all existing facilities.
  • Ensure system data quality and oversee the data quality control management team and be a business link between Operations and sales departments.
  • Ensure effective maintenance and management of service level agreements with other departments.
  • Conduct call visits on both existing and prospective corporate clients to enhance portfolio quality in line with the company KYC set rules.
  • Manage and provide guidance to the credit risk and debt collection team
  • Actively support the team’s growth through training, performance reviews, mentoring and coaching
  • Ensure timely and effective collections of all amounts that fall due.
  • Manage the preparation and submission of expected collection files for all clients on each specified cutoff dates.
  • Maintain submission tracking schedules to indicate which client has been invoiced that month and for how much.
  • Ensure all invoiced amounts are received on specified due date
  • Ensure all collected amounts are accounted for within the month in which they are received.
  • Prepare reconciliation files between bank and the system monthly in conjunction with the finance department.
  • Ensure effective management of the company arrears management as provided for in the credit policy.
  • Ensure clients that fall behind are follow up immediately and remedial measures are instituted immediately.
  • Effectively monitor and maintain accurate loan and age analysis files and ensure accurate loan classification as provided for in the company credit policy
  • Escalate to legal all amounts that remain unpaid as provided for in the credit policy
  • Manage and adhere to the internal service level agreements.
  • Actively support your team’s growth through training, performance reviews, mentoring and coaching
  • Prepare accurate and timely reports to management committees
  • Ensure compliance to all regulations.

Experience and Requirements

  • Minimum of Bachelor’s Degree in Finance, Accounts, business or equivalent
  • 3 to 5 years of demonstrated experience in a similar role and in related field preferably in a Micro Finance institution
  • Credit management training will be an added advantage
  • Demonstrated strong data analysis skills and Investigative skills.
  • Demonstrated collection and debt recovery skills
  • Demonstrated leadership covering the work experience period
  • Strong understanding of credit analysis and policies
  • Good understanding of Risk management principles
  • Problem-solving and decision-making abilities;
  • Exceptional analytical skills and a good eye for detail;
  • Ability to cope under pressure and Stress management skills;
  • Good planning and organization skills
  • Good communication and presentation skills
  • Holder of a valid driving license