ExpressCredit Zambia, a registered non-Deposit taking financial institution is inviting suitably qualified, competent, and highly motivated professional based in Lusaka to fill the position of Collections Manager.
Key Objective:
To effectively manage the credit risk and collection function of ExpressCredit Zambia in line with company set objectives and ensure revenue from debtors is being collected properly and in a timely manner.
Summary Key Responsibilities:
- Approve all credit application and proposals and ensure they are within acceptable parameters and ensure that they meet sound business criteria before disbursement.
- Review and ensure the underwriting process is according to set process and procedure within set TAT
- Proactively drive the existing facilities review process and ensure a thorough and timely evaluation of all existing facilities.
- Ensure system data quality and oversee the data quality control management team and be a business link between Operations and sales departments.
- Ensure effective maintenance and management of service level agreements with other departments.
- Conduct call visits on both existing and prospective corporate clients to enhance portfolio quality in line with the company KYC set rules.
- Manage and provide guidance to the credit risk and debt collection team
- Actively support the team’s growth through training, performance reviews, mentoring and coaching
- Ensure timely and effective collections of all amounts that fall due.
- Manage the preparation and submission of expected collection files for all clients on each specified cutoff dates.
- Maintain submission tracking schedules to indicate which client has been invoiced that month and for how much.
- Ensure all invoiced amounts are received on specified due date
- Ensure all collected amounts are accounted for within the month in which they are received.
- Prepare reconciliation files between bank and the system monthly in conjunction with the finance department.
- Ensure effective management of the company arrears management as provided for in the credit policy.
- Ensure clients that fall behind are follow up immediately and remedial measures are instituted immediately.
- Effectively monitor and maintain accurate loan and age analysis files and ensure accurate loan classification as provided for in the company credit policy
- Escalate to legal all amounts that remain unpaid as provided for in the credit policy
- Manage and adhere to the internal service level agreements.
- Actively support your team’s growth through training, performance reviews, mentoring and coaching
- Prepare accurate and timely reports to management committees
- Ensure compliance to all regulations.
Experience and Requirements
- Minimum of Bachelor’s Degree in Finance, Accounts, business or equivalent
- 3 to 5 years of demonstrated experience in a similar role and in related field preferably in a Micro Finance institution
- Credit management training will be an added advantage
- Demonstrated strong data analysis skills and Investigative skills.
- Demonstrated collection and debt recovery skills
- Demonstrated leadership covering the work experience period
- Strong understanding of credit analysis and policies
- Good understanding of Risk management principles
- Problem-solving and decision-making abilities;
- Exceptional analytical skills and a good eye for detail;
- Ability to cope under pressure and Stress management skills;
- Good planning and organization skills
- Good communication and presentation skills
- Holder of a valid driving license