Wasoko Zambia Ltd
Posted Job
2 months ago

Dispatcher

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Wasoko is East Africa’s biggest digitised retail distribution platform powered by their own in-house logistics network. Transport at Wasoko is a fun, fast-paced, agile and people-focused business that believes in the motto ‘We win through our people.’

The successful candidate for this position will support and manage the Logistics team members at the Lusaka branch, ensuring they have everything they need to achieve and maintain their optimal level of performance. At the same time, the dispatcher will ensure that operational activities are in line with profit and cost targets, SOP and company policies.

This is a challenging role where you will have the opportunity to grow your career and be part of a strong team. If you are looking for a change and ready to make a difference, Wasoko is looking for you. You will report to the Transport Supervisor (Lusaka).

Expectations:

  • Ability to communicate at all levels
  • Ability to manage change processes
  • Ability to work in a fast-paced and challenging environment
  • Experienced in transport management, forward and reverse logistics, capacity and route planning
  • Demonstrates an exceptional level of resourcefulness, creativity, ingenuity, and empathy
  • Knowledge of best practices in managing B2B or B2C end to end transport processes
  • Experienced in building last-mile transport capability with world-class safety and health policies, procedures, standards and culture

Responsibilities include:

  • Manage wave scheduling, dispatch and routing
  • Interpret information from various stakeholders to determine the best course of action to promote delivery success
  • Continuous training, monitoring, and coaching of 3PL delivery representatives / drivers
  • Provide telephone support to drivers for reported emergencies and provide appropriate resources to assist with problems
  • Develop a strong geographic understanding of operating markets, as well as the mix of business in each location and the individual driver fleets
  • Communicate information and instructions to drivers (schedules, route changes, road conditions, accidents, emergencies, etc.) informing them of a variety of situations that may impact their scheduled services or deliveries
  • Constantly verify the status of the capacity in your driver fleets to understand your coverage options prior to orders coming into the system, not reacting to orders as they are placed
  • Review driver route plans at the end of the day to ensure that reasons for failed deliveries are handled by the correct department and that recommendations made are linked to continuous customer service improvement measures
  • Conduct route check-ins to ensure all information on product labels is accurate and complete when sorted to facilitate delivery

Requirements:

  • Relevant tertiary education i.e. HND or B.Sc. in Supply Chain, Logistics, Transportation Management, Procurement, Business Development, Statistics or Engineering
  • 2+ years’ experience in directly and indirectly managing people to deliver continuous improvement results
  • In-depth knowledge of last mile logistics (transport best practices and processes – prior experience working with Loginext or equivalent highly desirable)

Method of Application

Submit your CV and Application online - see below