Jumbo Wholesale Zambia
Posted Job
2 months ago

Floor Supervisor

This listings application deadline has expired so it is probably out of date

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Purpose of this role: To manage the department effectively with regards to customer satisfaction, achievement of departmental budgets, control of shrinkage and stock management

Job specifications/responsibilities include:

  • Ensure that correct items are on the shop floor merchandised and priced correctly
  • Ensure 100% in-stock situation on promotional lines and KVI lines in consultation with Floor Manager
  • Report out of stock items on the floor to Floor Manager/Store Manager.
  • Ensure that staff members provide customer satisfaction to all customers and adhere to the required standards
  • Approach customers who look as if they need assistance.
  • Be polite, helpful and courteous at all times.
  • Ensure Customer queries are dealt with quickly and efficiently
  • Assist Floor Manager in ensuring that buyers are given out of stock lists, over stock lists and feedback on slow-moving or dead stock.
  • Ensure that damaged stock is removed from the floor, recorded and taken to the damages department.
  • Ensure that stock is handled carefully to prevent damages
  • Ensure that all stock is merchandised according to the company requirements.
  • Keep shelves full and tidy at all times.
  • Ensure that shelf edge ticketing and pricing are up to date and accurate.
  • Ensure that stock is moved as smoothly as possible from Receiving to the shop floor. Identify any barriers in this regard and implement action plans to remove them.
  • When required, instructed or when a need is identified, action claims, sale or returns and inter-branches
  • Report suspicious occurrences or people to management and security.
  • Check suspicious items and report any problems to management.
  • Conduct regular stock counts and Spot check goods received.
  • Ensure that all claims for damages are correctly processed by Receiving/ despatch.
  • Keep the stock room under lock and key and ensure that the key register is in place and maintained, where required.
  • Ensure that counters are locked, where required.
  • Identify high risk merchandise and propose action plan to prevent theft of these goods
  • Check all paperwork thoroughly to ensure correct information.
  • Demonstrate consistent application of internal policies and procedures
  • Escalate identified problems to relevant manager
  • Report suspicious occurrences or people to management and security personnel
  • Ensure Racking and stacking is done to the required standards.


  • More than 2 years of related experience in this field
  • Minimum Grade 12 or Equivalent
  • Experience in store core operations, in a similar environment or a related role
  • Excellent interpersonal skills and customer orientation
  • Attention to details and work under pressure
  • Computer literate in MS office, MS outlook
  • Analytical ability
  • Valid Driver’s license
  • Excellent communication skills
  • Excellent ability to sell
  • Excellent attention to detail, and planning and organizing skills
  • Excellent verbal and written communication
  • Ability to Work Without Supervision

Method of application

Contact Marilyn S Mulenga to submit your application or for further information about this vacancy .

Application deadline
20 Dec 15:00