Entrepreneurs Financial Centre
Entrepreneurs Financial Centre
Posted Job
2 months ago

Debt Recovery Officer

Pulse Financial Services Limited (PFSL) trading as Entrepreneurs Financial Centre (EFC) is a deposit-taking microfinance institution, licensed by the Bank of Zambia, that offers specialized financial services to Micro, Small and Medium scale Entrepreneurs & Enterprises, including businesswomen. EFC seeks highly driven individuals to join our team as Debt Recovery Officer.

The main objective of this role is to monitor, collect and manage the delinquent portfolio and returning loan accounts to performing status i.e. reducing slippage of loans into non performing status. Other objectives include the recovery of written off loans within set targets.

Key Responsibilities

  • Locate and notify delinquent borrowers and guarantors by personal visits, telephone or mail in order to solicit payment or seize loan collaterals
  • Record information about financial status of borrowers and status of collection efforts.
  • Prepare and manage an action plan for cases in PAR 90 and all assigned cases.
  • Negotiate payments while continuing to build a relationship with borrowers and guarantors.
  • Confer with borrowers and guarantors by telephone or in person to determine reasons for overdue payments and to establish the terms of reimbursement plan.
  • Persuade borrowers and/or guarantors to pay amounts due on loans, damage claims, or unpaid checks, or to return collaterals on loans.
  • Locate and monitor overdue accounts, as directed.
  • Manage collection efforts with a high level of persuasiveness & professionalism.
  • Maintain positive customer relationship and minimize bad debt exposure.
  • Support the Relationship Managers in the collection activities
  • Establish contacts to facilitate the quick sale of confiscated assets
  • Deliver warning letters to defaulting clients.
  • Undertake confiscations of pledged assets on defaulting clients according to the EFC policies and procedures


  • Diploma in Business Administration, Accounting, Finance, Banking or a related field.
  • 3 years of working experience in a financial sector; among which at least 2 years should be in Collections/Recoveries.
  • Knowledge of credit policy/procedures and governance, and regulatory requirements related to Debt Recovery management.

Method of Application

Suitably qualified applicants should send their application letters, detailed CVs, photocopies of qualifications, and other supporting documents to the folllowing

The Chief Human Resources and Administration Officer

Entrepreneurs Financial Centre

Pangaea Office Park Arcades

2nd Floor Unit 11, Great East Road

P.O. Box RW 51269


All applications should be clearly labelled: DEBT RECOVERY OFFICER ONLY shortlisted candidates will be contacted

Entrepreneurs Financial Centre image
Entrepreneurs Financial Centre is a privately owned microfinance company in Zambia which empowers minority groups through the provision of fair finance loans. It offers two types of business loans – one for female market traders and one for MSMEs (micro, small and medium enterprises). All loans are insured under Credit Life Assurance Scheme, covering the loan in the event of death or disability of the borrower. EFC is dedicated to retaining its position as one of the most popular Micro Finance providers in Zambia.