MTN Zambia
MTN Zambia
Posted Job
15 days ago

Manager Demand Management

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  • Delivers products and services using the MTN Demand Management methodology, learning and iterating frequently;
  • Leads the collaborative, dynamic planning process;
  • Ensures deliveries are properly sequenced based on business priority, dependencies, and team capacity;
  • Responsible for the formulation, maintenance and implementation of communication and release/deployment plans for all product releases;
  • Analyzes business requests to determine the best approach to creating successful resolution delivery solutions/projects effectively and efficiently;
  • Performs business and functional analysis activities (e.g. documenting functional requirements) for projects as required;
  • Oversees a delivery portfolio that addresses business and technical needs, achieving ‘On Time’ and ‘On Budget’ targets and customer scope and quality targets;
  • Works with the Product Management function of the business to define the roadmap for any given product and translate this into user stories and requirements;
  • Ensures that standards and best practices are published, maintained, and enforced;
  • Ensures that all customer expectations have been met through the delivery of products and services;
  • Manages respective disciplines throughout the life cycle; identifies areas for improvements, simplification, and rationalization; ensures applications are maintained and serviced;
  • Monitors Demand Management delivery performance metrics, measures, and Key Performance Indicators (KPI) to ensure quality and operational efficiency and effectiveness;
  • Monitors performance domain Service Level Agreement’s (SLAs), and inputs into / participates in service reviews with the business;
  • Articulates IT services and ensures services meet client needs and value expectations, while educating the rest of the IT team on client needs
  • Analyzes business problems and key issues and develops strategic business analytic implementation plans (‘road map’).

Candidate Requirements

  • BSc Degree in IT/Software Engineering or related discipline;
  • ITIL Certification, Certification in Project Management (PMP, CAPM, PRINCE2) will be an added advantage;
  • 5+ years’ experience in customer-facing positions and IT experience with a variety of technologies supporting the full software development life cycle, including analysis, design, development, installation, support and modification;
  • A strong knowledge and background of the QA/Testing domain;
  • Must have the ability to manage competing priorities and thrive in a fast-paced environment;
  • Advanced analytical, problem solving, and conceptual skills along with a track record of successfully working as part of a team that organizes, plans, and executes large-scale projects from concept to implementation;
  • Women are strongly encouraged to apply.

Hand delivered or posted applications will not be accepted.

Note that only shortlisted candidates will be contacted.

Application deadline
29 Nov 15:00
MTN Zambia image
MTN Zambia
Mobile voice and text
Mobile business services
Phones & Accessories
Mobile money
This company started operating in Zambia in 2005 and has grown to become one of the major telecommunications companies covering all the provinces. MTN Zambia offers a quality network with a dynamic tariff billing system that caters for personal and business subscribers. The company provides an extensive range of services that includes but not limited to voice, data, wireless internet and money transfer. MTN Zambia also offers shops that stock phones and accessories.