Builders Warehouse International (Z) Ltd
Posted Job
about 2 months ago

Service Assistant

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Job Description

Functions / Responsibilities:

Adhere to Company Policy and procedures:

  • Ensure that you have an ongoing understanding of company strategy, policies & procedures through the execution of departmental, store & company strategy.
  • Pick stock
  • Always wear BIBs to identify yourself with customers.
  • Always pay a lot of attention for both quality and quantity of picked stock.
  • stock must be drawn correctly.
  • Carry out verbal orders/instructions from your superiors at all times.
  • If you are not sure please ask your superiors for assistance.
  • Pick the correct stock according to the invoice/ picking slip/ cash sale.
  • Load items – on/off delivery trucks/ customers vehicle:
  • Load stock into customer vehicles or offload stock from customer vehicles for refund.
  • Accompany delivery drive to deliver or collect or exchange customer stock.
  • Merchandise incoming stock from customers in the right shelves in the store.
  • Feedback customers regarding stock picked.
  • Approach customer and assist customers Speedily, efficiently.

Satisfy internal & external customers:

  • Handle all customers according to the standards in the Interact with Customers course and according to Walmart culture of service to customers.
  • Present a positive image to customers, acknowledge, approach & greet customers as required, understand their special needs & respond to their queries as required.
  • Meet housekeeping requirements.

Housekeeping:

  • Maintain internal and external yard is neat and tidy.
  • Stock to be packed in allocated areas.
  • Perform general cleaning duties.

Safety Awareness:

  • Always wear correct PPE when picking high-rise stock.
  • Always follow correct safety procedures.
  • Always adhere to safety regulations when working with gas.
  • Always maintain material handling equipment and report any damage or malfunction of forklifts, bob carts and vehicles.
  • Always be mindful with ladders and whenever you pick stock from high-rise.

Requirements:

  • Grade 12 or its equivalent
  • Excellent customer service orientation and high integrity

Competencies:

  • Strengthen Reputation & Local Involvement.
  • Ensure customer / Member Centered Performance.
  • Physically able to perform lift bulk stock.
  • Ensure Execution & Achieve Results.
  • Ensure Planning & Improvement.
  • Build & Influence Team.
  • Adapt & Learn

Method of Application

To apply for this job email your details:

Application deadline
13 Oct 11:46