R A Consulting Services Zambia Ltd
Posted Job
about 2 months ago

I.T Technician

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Job Description

Department: Technical


General Description:

The preferred candidate shall manage complete end user computing environment to ensure that all laptop, desktops, printing environment and other EUC devices (IPBX, VC facilities, mobile devices…), LAN/WAN devices (switches, access points, routers) are available for employees and other business users.


  • Image Management: Building, maintaining and deploying desktop/laptop images.
  • Patch Management: Acquiring, testing, and installing multiple patches to an administered computer system.
  • Antivirus Management: The maintenance, deployment, and analysis of antivirus in desktops and laptops
  • Hardware Configuration & Certification
  • Application Packaging & Virtualization: Service which enables automated deployment of applications to the future state platform (existing or new).
  • Software Distribution: Centralized application packaging and distribution.
  • Incident and Problem Support: This involves break/fix, configuration issues, troubleshooting, and software installations, repair and restore of servers, hardware repair (if required), all coordination with 3rd party Partners for resolution in incidents and problems.
  • Product Strategy & Development: Education and integration of information related to desktop.
  • Desktop Management: The functions required to provide desktop support to a user’s device.
  • Asset Management: Update the Asset Inventory and Management System for addition, modification or disposal or assets; ensure that inventory tools are duly installed on workstations; to maintain the asset inventory in offices and highlight the need for replacement/refresh of End of Life/End of Service equipment
  • Asset tagging and asset store Management
  • Device asset reconciliation with finance and Software reconciliation with IT as per request
  • BIMAC (Build, Install, Move, Add, Change) services for all devices
  • Onsite support of incident and request for All Employee devices. Such as Wi-Fi access and basic diagnostic of computer/laptops.
  • Technical evaluation of Devices and UAT.
  • Print services: location based printer / scanner installation, troubleshooting
  • IT end user accessories Management (display panel, motherboard, RAM, HDD, charger, battery etc.)
  • End User Computing Device (EUC) license Management, Provide true up count, Partner warranty management
  • auditing, verification of EUC devices and software Trend Analysis and reporting
  • support for SCCM agent deployment and issues
  • Patch/new tool deployment through SCCM, wherever applicable.
  • Network administration: operation, administration and maintenance of end user network (LAN/WAN/Wireless LAN).
  • support for internet and intranet access
  • support for 3rd party software installation and troubleshooting
  • support for windows time sync of the domain clients
  • support for domain client adding and removing issue (join/disjoin)
  • Install/uninstall application software on laptop and desktop
  • Support users to troubleshoot on using office suite or common applications.
  • Support users to troubleshoot wireless access issue from their computers.
  • Support users on using/configuring IPBX / PBX / VoIP telephones (Polycom, Cisco, …)
  • Support users on using/configuring Soft VoIP and VC software (Polycom, Cisco, …)
  • Support users on using office communications tools (Skype for business, Skype, …)
  • Support users on using VC (Video Conference) facilities (Polycom, Cisco, …)
  • Liaise with L3/OEM vendors where required to troubleshoot / resolve end users’ issues
  • EUC Support for local and remote offices/sites
  • Hard disk encryption for mobile / workstations
  • Administration, Management of CCTV and electronic access controls
  • Support users on office automation
  • As a First level support for end user applications.


  • Diploma or Degree in Information Technology, Computer Science or related field
  • From a recognised University.
  • Must Possess a full grade 12 certificate
  • Minimum of two years of relevant work experience
  • Experience in setting up and maintaining computer hardware
  • Experience in computer user support
  • Must be able to communicate well in spoken and written English
  • Valid Driver’s License is an added advantage
  • Good Knowledge on Printer Maintenance will be added advantage

Method of Application

To apply, please send your application letter and relevant documents to this email:

Application deadline
14 Oct 16:17