IT Business Intelligence Analyst Information Technology 3242101

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Job Description

Professionals Support Function|– IRC232229

at Zambia, Lusaka, Zambia in FNB Zambia Retail IT


The design, development and maintenance of the knowledge and information management and business intelligence architecture.

Experience and Qualifications

BSc in Actuarial science, Mathematical Statistics, Mathematics, or related quantitative degree.


  • Drive business profitability in the context of cost management through Business Intelligence solutions
  • Ensure client retention and satisfaction by delivering a service that is consistent, seamless and error free.
  • Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members to ensure application of BI tools by facilitating sessions to collaborate with stakeholders about options for the solution. Provide high level input to vendor management and assists in resolving any disputes.
  • Proactively deal with client queries within the agreed turn-around times to resolve Business Intelligence queries.
  • Translate Business Strategies into actionable goals and execute relevant BI projects / BI initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
  • Extract data from various sources and convert it into meaningful information that can enhance the effectiveness of business decisions
  • Manage existing reports/dashboards through ongoing production of MIS outputs to ensure consistent information supply in the required format/frequency and by adding additional insight into information produced for clients to ensure a value added service to any information request to enhance business efficiencies.
  • Analyse derived information to create value added knowledge of the bank’s products, channels, service levels, trends, or customers.

Method of Application

Submit your CV and application on company website:

First National Bank Zambia Ltd (FNB) image
First National Bank Zambia Ltd (FNB)
Personal banking
Business banking
Corporate finance
Electronic payment systems
First National Bank Zambia (FNB) is a subsidiary of the South African banking group FirstRand Group, with operations in Botswana, Lesotho, Mozambique, Namibia and Swaziland. Established in 2009 in Zambia it offers a wide range of banking products, including cheque and savings accounts, personal and home loans, student loans, mortgage loans, business loans, credit and debit cards, vehicle finance, investments, online and mobile banking as well as corporate finance.