MTN Zambia
MTN Zambia
Posted Job
2 months ago

Senior Manager: Consumer Segments and Products

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Job Description


  • Manages the data, digital and device portfolio and leads the development of cutting-edge data and digital propositions to maximize budget sales targets by implementation of the MTN Zambia strategy in consumer segments
  • Defines MTN Zambia overall device growth framework and data & digital strategy and align it to MTN Zambia’s strategy, mission and vision
  • Identifies areas where value can be added / exploited further, areas where value is being destroyed and areas where value is latent, and acts accordingly
  • Considers future consequences of actions on the viability of the Business discussing the current environment and how this will impact MTN as a Business both now and in the future
  • Compiles the Proposition Development Roadmap and articulates with segment the proposition development needs, requirements and implementation
  • Manages respective data and digital propositions and designs and implements action plans to drive take up, usage and profit
  • Drives differentiation and growth through the development and management of innovative digital propositions
  • Together with Sales and Distribution and segment managers, predict future opportunities in terms of digital propositions and innovations based on a segmented approach
  • Liaises with technical areas and suppliers and propose development of propositions and features
  • Reports on results, including compilation of periodical activity, budget compliance and feedback reports
  • Introduces differentiators into the industry
  • Manages propositions and projects quality and ensure delivery of internal clients and end-user requirements;
  • Defines and ensures compliance with adequate processes and systems for timeous delivery and quality of projects, including relevant propositions and projects’ documentation
  • Provides oversight leadership to Global Connect resources towards achieving roaming and international KPIs
  • Develops and maintains a strategy for handsets and other hardware (e.g. data cards), in close coordination with Sales, Segment Managers and Brand and Communication
  • To lead testing and selection of devices
  • To drive smartphone penetration in conjunction with Sales & Distribution;
  • Defines and program-manages delivery of technical specifications for devices, following segment managers, product managers, Sales and brand guidelines which concerns user experiences
  • Forecasts, plans and develops budgets that provide MTN with return on investment, and seeks OPCO approval thereof.


  • Grade 12 certificate with 5 credits or better of which English and Mathematics are a must
  • A degree in Social Science/Science, or related discipline and Masters is advantageous
  • Minimum of 7 years work experience
  • Worked across diverse cultures and geographies advantageous;
  • Competencies in proposition development & management, Business case development and analytics among others;
  • Experience in rolling out devices (OEM or MNO) is highly required;
  • Membership affiliation with relevant body.
  • Women are strongly encouraged to apply
  • Hand delivered applications will not be accepted and closing date for accepting applications is 27th September 2022.
  • Note: that only shortlisted candidates will be contacted.

Method of Application

Submit your CV and application on company website:

MTN Zambia image
MTN Zambia
Mobile voice and text
Mobile business services
Phones & Accessories
Mobile money
This company started operating in Zambia in 2005 and has grown to become one of the major telecommunications companies covering all the provinces. MTN Zambia offers a quality network with a dynamic tariff billing system that caters for personal and business subscribers. The company provides an extensive range of services that includes but not limited to voice, data, wireless internet and money transfer. MTN Zambia also offers shops that stock phones and accessories.