cGrate Zambia
Posted Job
3 months ago

IT Manager

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Job Description

Position Overview

The IT Manager supervises the IT Team and manages the Business IT Processes, IT risks, IT Support and ensuring business continuity.

Job Responsibilities:

Strategic Roles:

  • Recruitment and Supervision of IT Team
  • Identify IT risks and implement IT risks mitigation processes
  • Coordinate the maintenance of IT Systems
  • Oversee the execution of IT support to staff and external partners
  • Implement new IT Processes and Oversee the implementation of existing processes
  • Coordinate system changes with group software development team
  • Requirements gathering and analysis on system integrations
  • Coordinate integrations and testing with third parties and software development team

Data Administration:

  • Managing data sources i.e. system databases, systems data and staff data
  • Preparing DB queries and reports for staff and partners
  • Prepare and manage the Management Information Systems (MIS)
  • Managing data management policies
  • Implementing security measures for company data
  • Infrastructure and Network Management
  • Manage a team that maintains the company’s core network and servers
  • Core systems administration


  • Managing a team that handles tests for the following:
  • SMS and USSD Aggregation
  • EVD Integration testing
  • Mobile banking integrations
  • Merchant Payments integrations
  • Deposits and withdrawals integrations
  • 543 Pay integrations
  • System enhancements by the development team

Banks and corporate customer’s support:

Assist the company’s banking partners with support for:

  • Mobile banking services IT support
  • SMS aggregation services
  • USSD aggregation services
  • Merchant payments services
  • As well as above, any other duties given by management

Accountability and Performance Measures:

  • Accountable for IT Team Performance
  • Accountable for Systems Performance
  • Efficiency of IT Support System
  • Effective execution of IT policies
  • Adherence to agreed system uptimes of company IT systems
  • Maintenance of sufficient support levels for both banking partners, customers and fellow staff members
  • Accountable for system integrations i.e.
  • Pace of integrations
  • Stable integrations
  • Adherence to agreed system uptimes of company IT systems
  • Performance of databases and other data sources

Organizational Alignment:

  • Reports directly to the managing director
  • IT team reports to the IT Manager


  • Minimum five years’ experience in IT support role
  • Minimum 3 years hands on Mysql experience post qualification will be handy
  • Minimum 3 years Linux experience post qualification
  • Computer science degree or equivalent
  • Experience in an IT Telco, Fintech and Banking environment is a requirement
  • Software development skills will be handy

Method of Application

To apply for this job email your details to this email:

Application deadline
16 Sep 17:06