Hilton Garden Inn Lusaka
Hilton Garden Inn Lusaka
Posted Job
3 months ago

Guest Service Agent – Waiter/ess

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Job Description

About the job

A Waiter/ess is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.

What will I be doing?

  • As a Waiter/ess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Waiter/ess will also be required to have extensive knowledge of menu offerings.

Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Manage guest queries in a friendly, timely, and efficient manner
  • Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents
  • Ensure knowledge of menu and all products
  • Ensure mis-en-place is well stocked at all floor stations
  • Follow correct reporting procedures if faced with issues
  • Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor
  • Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
  • Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for?

  • A Waiter/ess serving Hilton brands is always working on behalf of our Guests and working with other Team Members.

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Positive attitude
  • Good communication skills
  • Committed to delivering high levels of customer service
  • Excellent grooming standards
  • Flexibility to respond to a range of different work situations
  • Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Experience in Food and Beverage department and/or industry
  • Previous experience of cash handling
  • Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Work Locations Hilton Garden Inn – Lusaka Schedule Full-time Brand Hilton Garden Inn Job Bars and Restaurants

Method of Application

Submit your CV and application on company website:

Hilton Garden Inn Lusaka image
Hilton Garden Inn Lusaka
Lusaka
Hotel
Fine dining restaurant
Pubs & Bars
Conference venue
Business centre
Fitness & Health
Located in the city center of Lusaka, Hilton Garden Inn Lusaka offers affordable but luxurious accommodation. Enjoy a wide selection of delicious meals and beverages at their onsite restaurant. For business meetings, product launches and other corporate events, this hotel offers a selection of modern meeting rooms as well as a 24-hour business centre for your convenience. Their fitness room features a wide range of gym equipment. Relax in the outdoor swimming pool after a long day.