Absa Group
Posted Job
3 months ago

Personal Banker

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Job Description

Bring your possibility to life! Define your career with us

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job Summary

Overall job purpose: To deliver dynamic virtual end-to-end customer sales and service including fulfilment, resolving customer queries, cross selling and/or upselling all relevant bank products on offer. Offer financial advice to the customer and handle retentions.

Job Description

Key accountabilities

  • Accountability: Selling products and services.
  • Provide sales and services enablement according with service delivery excellence plans by putting customer experience at the centre of products, services, solutions, advice and fulfilment.
  • Achieves predetermined sales targets through generating quality applications.
  • Contact the customer and executes the sales process within the desired turnaround time.
  • Delivers customer sales and services whilst maintaining quality service standards.
  • Determine customers’ needs by exploring all possible cross-selling and up-selling opportunities
  • Ensure first call resolution.
  • Tracking of conversions from lead or call to application and then to fulfilment.

Accountability: Reduction of customer attrition:

  • Speaks to customers to ensure that their needs are identified and advises various options.
  • Adheres to shared company values and service standards with regard to customer interaction.
  • Resolves customer dissatisfaction / complaints and takes full ownership of the problem.
  • Communicates with the customer according to company standards.
  • Address the customer’s need with product knowledge that is technically accurate.
  • Preparation for the outbound call, providing alternative products solutions were applicable.

Accountability: Information management:

  • Update the system with accurate information to inform accurate reporting

Accountability: Adherence to risk and governance:

  • Strictly adhere to all risk and governance policies, standards and procedures and escalate associated risks.
  • Participate in survey (EOS) and in findings action plans.
  • Support BSSA CSI initiatives.
  • Adherence to NCA, FICA and FAIS legislation.
  • Comply with Risk and Control Activities and adherences.
  • Comply with all Human Resources policies and procedures
  • Understand and accept responsibility for all system access granted in line with all Fraud Risk Management Policies.

Accountability: Training and development:

  • Participate in all scheduled training and multiskilling opportunities.
  • Participate in coaching sessions.
  • Owning and being proactive about own training and development.
  • Participate in idea sharing through pitch in initiative.
  • Complete all compliance training within prescribed timelines.

Education:

  • National Certificate

Method of Application

Submit your CV and application on company website: