Absa Group
Posted Job
3 months ago

Retention Officer

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Job Description

Bring your possibility to life! Define your career with us

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job Summary:

Provide specialist advise and support for day-to-day work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description:

Provides specialist advice to clients and other stakeholders within area of expertise :

  • Analyses client needs and researches solutions (products and services) to meet the needs of clients.
  • Prepares plans and designs solutions to meet the needs of clients.

Where applicable identify sales leads:

  • Contribute to bottom line growth through identification of sales opportunities


  • Comply to legislative requirements and internal processes
  • Improve customer experience: Ensure that customer queries and complaints are timeously addressed


  • Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Method of Application

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